IT Service and Support Specialist Intern at Ephrata National Bank – Ephrata, Pennsylvania

Summary:

The Information Technology Service and Support Specialist - Intern will assist the Bank’s internal technology help desk. The help desk is responsible for responding to internal customer request for PC and software support through phone calls, emails and face to face interactions.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides entry-level technical services, under supervision of Help Desk personnel, as appropriate to the day-to-day operating objectives of the Help Desk. Ensure that the issue or question is being entered into the Bank’s help desk ticketing system for tracking and recording purposes.
• Participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization.
• Participates in the planning and implementation of unit projects and initiatives within area of expertise.
• Interacts directly with colleagues and/or other internal constituencies in the resolution of day-to-day operational problems within the Information Technology department.
• Receives guidance, training, and mentoring from ENB personnel in planning and carrying out activities and assignments.
• Performs miscellaneous job-related duties as assigned.

Competencies:

• ENB Operational and Functional Competencies

Required Education and Experience:

• Computer Science, Information Systems, Business Administration or in another comparable field of study is highly desirable
• Knowledge of commonly-used concepts, practices, and procedures within an information technology field
• Verbal and written communication capability
• Ability to organize work, schedule time and work with a team or independently
• Ability to work within a professional environment
• Ability to work with confidentiality information

Supervisory Requirements:

This position has no supervisory responsibilities

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The job may require long periods of standing.

Position Type and Expected Hours of Work:

This is a full-time internship. Days and hours of work are Monday through Friday, 8:00 am – 5:00 pm. Flexibility of schedule to meet business needs is required.

Travel:

Local travel between offices will be required on occasion.

Pay Transparency

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.

EEO Statement:

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in the adherence to the bank policies.