Community Concerns Manager at Prime Residential Property Management LP – Los Angeles, California

Prime Residential Areas of Operation - California, Oregon, Washington (Remote)

$80,780 - $105,595 per year + annual discretionary bonus

About Prime

Prime Residential is a leading multifamily real estate owner and operator headquartered in San Francisco, with a portfolio spanning more than 20,000 apartment units and $6 billion of AUM across the West Coast. For more than three decades, we have invested in creating and enhancing communities with a focus on long-term, sustainable growth. Prime Residential is recognized as a trusted investment manager and multifamily operator committed to delivering lasting results for our investors.

The Opportunity

Prime Residential is seeking a Community Concern Manager to lead the resolution of resident complaints and manage claims across our multifamily portfolio. This critical role ensures that concerns are addressed promptly, professionally, and in alignment with Prime’s commitment to exceptional resident experiences. Reporting to the Senior Counsel, the Community Concern Manager partners closely with internal teams to deescalate issues, investigate claims, and deliver solutions that reinforce Prime Residential’s reputation as a landlord of choice.

What You'll Do

• Investigate and document facts surrounding resident claims.
• Maintain and update the internal claims database with accurate information.
• Track and report costs related to claim resolution.
• Escalate legal questions and complex matters as needed.
• Respond to resident inquiries with professionalism and objective problem-solving.
• Collaborate with internal teams to develop solutions and share best practices.
• Prepare reports, spreadsheets, and data analysis for Legal and key stakeholders.
• Ensure compliance with company protocols, Fair Housing, and landlord-tenant laws.
• Complete all required training and maintain organized files per company standards.

• BS/BA degree preferred
• Proven ability to communicate clearly and effectively—listening, writing, and presenting—while adjusting content and tone to the audience
• Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software.
• Familiarity with claims management software is a plus
• Organized and proactive style with ability to prioritize, multitask, and be highly responsive
• Ability to display and present yourself professionally

What We Offer

At Prime Residential, we believe our people are our greatest investment. We’re proud to provide benefits that support your health and growth, including:

• Comprehensive medical, dental, and vision coverage.
• PTO plus 11 company holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• 401(k) plan with company contribution
• Tuition reimbursement to support your continuous learning and career development.
• A housing discount at Prime Residential communities.

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/ At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community. Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor markets.

PLEASE NOTE: To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable. Additionally, job postings reflect 90-100% of the job value. Job value refers to the company’s internal estimate of a role’s worth based on research and pay practices, and acts as a guide for setting fair and consistent compensation. Internal candidates promoted into a new role can expect to receive an offer at 90% of the job value. This allows room for growth while developing in a new role.