Senior County Manager Assistant in Eugene/Lane County, Oregon at Premier Community Supports LLC

Location: Eugene, OR / Lane County (On-site)

About Premier Community Supports

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.

About the Role

We’re seeking an organized, proactive, and relationship-focused Senior County Manager Assistant to manage your own caseload and support the County Manager in day-to-day operations for your assigned county. This role requires strong communication skills, attention to detail, and a commitment to quality service delivery. Essential responsibilities are as follows:

DSP Onboarding & Support

• Review applications, schedule interviews, and support DSP new hires through onboarding and training.
• Facilitate orientations and ensure completion of required systems training (e.g., MITC, Relias, MAR).
• Provide ongoing mentorship and guidance throughout onboarding.

Individual Onboarding & Records

• Collect and verify onboarding documentation (service agreements, support plans, etc.).
• Assist with account setups and DSP-Individual matching.
• Attend Meet & Greets and coordinate onboarding team tasks.

Record Maintenance & Compliance

• Train DSPs on new or revised Individual Service Plans (ISPs) and process acknowledgements.
• Prepare annual update packets and keep safety manuals and records current.
• Monitor overtime requests and support payroll/ billing follow-up.

DSP Management

• Provide training support, monitor compliance (timecards, certifications, trainings), and assist with performance feedback.
• Maintain consistent communication with DSPs and support coverage needs as they arise.
• Complete annual performance reviews for assigned DSPs.

Office & Relationship Management

• Answer phones, greet visitors, and maintain a professional office environment.
• Build and manage strong relationships with Individuals, families, community partners, and government agencies.
• Assist with community event participation and broader team initiatives.

Risk Management & Auditing

• Conduct routine audits of records to identify risks or compliance gaps.
• Partner with the County Manager to develop mitigation plans.

Other Duties

• Ability to perform and complete any additional tasks/projects as assigned

Work Environment & Expectations

• This role operates in a fast-paced, team-oriented environment with frequent communication and coordination.
• The position requires regular interaction with staff, individuals served, families, and community partners, as well as the ability to adapt to evolving priorities and support organizational growth.

What We Offer

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Pay Period: 1st and 16th of the month
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

Qualifications & Skills

• Strong written and verbal communication.
• Conflict resolution, critical thinking, and problem-solving skills.
• Ability to learn new software quickly (Microsoft Word, Excel, Outlook) Required.
• Excellent time management, organization, and judgment.
• Comfortable traveling locally and outside the area.

Education & Experience

• Minimum 2 years working with intellectual and developmental disabilities Preferred.
• Prior supervisory experience is a plus.
• Functional knowledge of human service operations and provider systems.
• Valid driver’s license, reliable transportation, and insurance Required.

Why Join Us

Be part of a growing organization where your work directly supports teams, strengthens operations, and helps deliver quality services to the community.