Assistant Manager Concierge in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Assistant Manager Concierge in the United States.

This role is centered on leading and supporting a remote healthcare concierge team responsible for delivering high-quality, client-focused service in a fast-paced operational environment. The Assistant Manager Concierge plays a key role in ensuring smooth daily operations, strong team performance, and exceptional service delivery across drug screening and occupational health programs. This position combines people leadership, process oversight, and performance management to maintain high standards of accuracy, responsiveness, and client satisfaction. Working closely with operations leadership, the role ensures that team members are well-trained, motivated, and aligned with established procedures and KPIs. It requires strong organizational and communication skills, along with the ability to manage multiple priorities in a structured but dynamic environment. This is a hands-on leadership role with direct impact on both team success and client experience.

• Supervise and support a remote concierge team, providing ongoing coaching, training, and guidance to ensure strong understanding of processes, SOPs, and service expectations.
• Monitor daily team performance, productivity, and quality metrics to ensure alignment with operational goals and client satisfaction standards.
• Address team questions, provide feedback, and resolve escalated issues while ensuring timely escalation to senior operations leadership when needed.
• Oversee onboarding and integration of new team members, ensuring effective training and alignment with workflows and performance expectations.
• Maintain and improve operational procedures by refining workflows, documentation, and protocols to enhance efficiency and consistency.
• Track KPIs related to productivity, quality, and team performance, ensuring targets are consistently met or exceeded.
• Foster a positive, collaborative, and accountable team environment by setting a strong example and promoting engagement.
• Ensure high-quality client service delivery across healthcare and occupational health processes, supporting a seamless customer experience.

• Associate degree or equivalent professional experience; Bachelor’s degree preferred.
• 3+ years of experience in team supervision, operations support, or customer service leadership roles.
• Experience in healthcare services, occupational health, or call center environments is highly preferred.
• Strong leadership and coaching skills with the ability to motivate and develop remote teams.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines effectively.
• Strong attention to detail with a focus on accuracy, compliance, and service quality.
• Proficiency with Microsoft Office Suite, databases, and general business systems, including Excel and online tools.
• Strong communication skills in English, both written and verbal, with the ability to interact effectively across diverse teams.
• Self-motivated, dependable, and capable of working independently in a remote environment.

• Competitive annual salary ranging from $50,000 to $56,000.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Retirement plan with employer contribution.
• Annual profit-sharing program.
• Flexible paid time off and paid company holidays.
• Remote work flexibility with structured support for home-based employees.
• Learning and development opportunities to support career growth.
• Collaborative and inclusive work culture focused on teamwork and professional development.