Managing Director - IT Managed Services at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Managing Director - IT Managed Services in United States.

This role offers the opportunity to lead and scale a high-growth IT Managed Services business, combining strategic vision with operational excellence. You will drive business development, launch new service offerings, and manage global operations while maintaining service quality and client satisfaction. The environment blends the agility and innovation of a startup with the rigor of managing enterprise-level IT services. This is a hands-on leadership role where your decisions will directly impact revenue growth, team performance, and client trust. You will build and mentor high-performing teams, define scalable processes, and implement cutting-edge technologies that enhance service delivery. Ideal candidates thrive in fast-paced, dynamic environments and are motivated by ownership, innovation, and measurable results.

As Managing Director, you will:

• Define the vision and roadmap for IT Managed Services offerings, from ideation and MVP development to full market launch.
• Conduct market research, competitive analysis, and client feedback to ensure strong product-market fit.
• Lead agile development cycles for service features and operational improvements, embracing rapid iteration.
• Manage proof-of-concept projects and initial client deployments to validate and refine service delivery.
• Drive sales growth, manage pipelines, respond to RFPs, and close deals with technical expertise and client presentations.
• Build, mentor, and lead onshore and offshore teams for scalable operations and 24/7 coverage.
• Oversee daily service delivery, ensuring alignment with SLAs, quality standards, and customer satisfaction.

Candidates should have:

• Bachelor’s degree in Computer Science, IT, Business, or related field; MBA is a plus.
• 7+ years in IT managed services or IT outsourcing, with 3+ years in leadership roles.
• Deep understanding of IT managed services, including application, network, data, infrastructure, and cybersecurity management.
• Experience with emerging technologies such as AIOps, cloud monitoring, and automation scripting.
• Proven track record in B2B sales, business development, or pre-sales engineering in IT services.
• Experience managing geographically dispersed teams (onshore/offshore).
• Strong entrepreneurial mindset, problem-solving skills, and ability to drive initiatives independently.
• Superior leadership, communication, presentation, and negotiation skills.
• Ability to operate effectively in ambiguity, adapt to market changes, and scale services rapidly.

• Competitive salary range: USD $180,000 – $220,000 per year.
• Medical, dental, and vision insurance with wellness programs.
• Flexible Spending Accounts (healthcare, dependent care, commuter).
• Short-term and long-term disability coverage; life insurance options.
• 401(k) retirement plan with company matching after one year.
• Paid time off for personal and professional needs.
• Flexible remote work environment with occasional travel requirements.