Data Processor (Healthcare/RX) in at SupportNinja

Are you a detail-oriented professional with a commitment to absolute accuracy?

As the next Data Processor, you won’t just be entering numbers—you’ll be a vital member of the Data Entry team, ensuring critical prescription information is processed with precision and speed. We are looking for a meticulous individual who thrives in a high-volume, process-driven environment and is ready to handle up to 400 prescriptions daily. If you are a technical investigator with strong communication skills and a focus on first-time accuracy to prevent costly production errors, your next career move starts here.

Work Setup: Remote - Philippines

Type of Contract: Full-Time

Schedule/Hours: 8 AM – 5 PM EST, Mon–Fri (Night Shift)

Equipment: Bring-Your-Own Device (BYOD)

The Data Processor is responsible for collecting, cleaning, organizing, updating, and maintaining data within various systems. This role focuses on high-accuracy data entry of RX (prescription) information into the ABS system while meeting strict 24-hour SLA timelines.

• High-Accuracy Data Entry: Perform precise entry of RX information into the ABS system from digital portal workflows in printed format.

• High-Volume Processing: Efficiently handle a workload of approximately 400 RX per day.

• Strict SLA Adherence: Work within a fast-paced environment to meet turnaround times as short as 24 hours.

• Data Interpretation: Review and interpret RX data from multiple sources with varying formats and document quality.

• Precision Focus: Ensure first-time accuracy to prevent costly production errors and the need for remakes.

• Process Integrity: Operate strictly within defined SOPs and SLAs to maintain data security and integrity.

• Collaborative Support: Coordinate with the CSR team for escalations or support as workflows are finalized.

• KPI Performance: Meet or exceed performance targets for all related KPIs while adhering to company policies.

• Experience: Prior experience in data entry, data processor, or related fields, preferably in a call center environment.

• Communication: Strong communication skills, both verbal and written.

• Attention to Detail: Exceptional attention to detail is a hard requirement for this role.

• Technical Savvy: Proficient in using computers and various software applications and data processing tools.

• Empathetic Professional: You maintain a positive and professional attitude toward colleagues at all times.

• Outcome Focused: You focus on delivering accurate results within tight 24-hour constraints to support customer success.

• Adaptable Learner: You continuously improve your knowledge of products and processes through training programs and learning modules.

• Competitive Compensation

• Adherence to government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO starting on Day 1

• Free Dependents: One (1) dependent upon regularization, with an additional second (2) dependent after one year of service.

• Paid time off + birthday leave.

• Opportunities for skills training and professional development.

Discover A Better Way to Grow! Are you ready?

Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here: https://alpharun.com/i/QvHSWlwYuf__4fz_gVM_N

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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