Manager - Dental Center at Family Health Center of M – Chippewa Falls, Wisconsin

JOB SUMMARY

The Manager – Dental Center is responsible for the day-to-day operations of one or more dental centers and serves as a liaison between dentists, staff, and administration. Under the direction of leadership, this individual oversees operational efficiency, ensures alignment with organizational goals, and contributes to the development and implementation of strategic business plans to support growth and expansion of dental services.

ESSENTIAL JOB FUNCTIONS

1. Maintains a well-trained and knowledgeable workforce to ensure effective service delivery and supports the ongoing development of team members.
2. Evaluates staff performance and clearly communicates performance expectations to promote a productive and accountable work environment.
3. Addresses employee concerns and monitors the implementation of performance improvement plans and disciplinary actions as needed.
4. Manages staffing levels to meet patient care needs while adhering to established budgetary guidelines.
5. Directly supervises business office operations and associated staff to ensure consistency and efficiency.
6. Assists the Dental Assistant Manager in supporting and managing daily clinical operations and clinical staff.
7. Maintains budgetary controls to support the center’s financial performance and achieve established financial goals.
8. Assists with the preparation of the annual capital equipment budget and collaborates with Dental and Family Health Center (FHC) Leadership to align purchasing practices with organizational goals.
9. Collaborates with Business Systems Leadership to review reimbursement processes, coding, and billing updates to ensure alignment with financial targets.
10. Partners with Service Line Leadership to establish center goals, develop and execute strategic plans, and monitor center performance metrics for trend analysis and operational improvements.
11. Works with FHC dental billing teams to identify and address patient or department billing issues.
12. Assists in resolving patient or family concerns related to care, billing, or service by facilitating timely and effective communication.
13. Supports the effective use of dental software systems, including training, testing, and troubleshooting.
14. Maintains strict adherence to scheduled work hours with regular and reliable attendance.
15. Performs other duties as assigned.

EDUCATION AND EXPERIENCE

1. Associates Degree or equivalent with applicable experience as listed below.
2. Preferred Master’s degree in business administration or healthcare administration.
3. Five years management experience with less than a bachelor’s degree; or three years management experience with a bachelor’s degree; or two years management experience with a master’s degree.
4. Preferred five years’ management experience in a dental or healthcare setting.

Equal Opportunity Employer