Case Management Supervisor at Friendship Place – Washington, District of Columbia

Position Title: Case Management Supervisor – The Aston

Reports To: Division Director – The Aston

Category: Regular Full-Time (Exempt)

Status: Safety Sensitive

Location: 1129 New Hampshire Ave NW, Washington, DC 20037

Hours: Flexible schedule (Monday-Friday), between 7 am-8 pm; some evenings, holidays, and weekends may be required to support operations and respond to emergencies. Participates in on-call rotation with management.

Our Core Values:

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary of Position:

The Case Management Supervisor is responsible for leading the Case Management Services (CMS) team in delivering high-quality non-congregate shelter services to 190 residents of the District of Columbia experiencing homelessness. As part of a new housing-centric shelter model, the CMS will provide supervisory case-management support to staff helping residents secure stable housing and connect them with community support. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Aston offers a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents.

The Case Management Supervisor must have the ability to ensure that elements of Housing First, client-centered, goal-oriented, and supportive case management are consistently provided to ensure all residents with exiting to stable housing. Such services may include coordinated connections to community services, assistance with vital documents, connections to alcohol, substance abuse, and mental health services, connections to workforce development programs, benefits screening, communication supports, referrals, and other services identified in a resident’s individual service plan. The position will also serve as the CAHP Representative for The Aston, receiving all referred residents and reporting program vacancies. The CMS is a key member of the Division’s management team and will work closely with the Assistant Director in support of wraparound, collaborative services. The position is fully funded by a grant/contract through The Community Partnership for the Prevention of Homelessness and the DC Department of Human Services (DHS).

Essential Duties and Responsibilities:

A) Case Management Oversight

• Serves as CM Supervisor and leads case management services for all residents focused on Housing First, client-centered, goal-oriented, supportive services.
• Provides supervision, instructive mentorship, coaching, and guidance to staff (including supervision, evaluations, professional development, and corrective action plans) to the Case Management team.
• Assign caseloads to the Case Management Team to ensure the required 25:1 ratio
• Facilitates team meetings and staff engagement initiatives.
• Ensures complete training records and background checks of Case Management staff as required by contract.
• Serves as Division representative to CAHP.
• Participates in the interviewing and selection of new staff.
• Manages and completes all required data and narrative reports per contract agreements and internal evaluations (daily, weekly, bi-weekly, monthly, quarterly, annually, and as needed)
• Ensure timeliness and quality of documentation for the team through routine program file reviews/audits, program assessments, etc.
• Maintains active communication with program participants and stakeholders and develops programming with their input.
• Co-Leads Division with the Assistant Director in the absence of the Division Director

• B) Care Coordination & Direct Services
• Conduct intakes and assessments of residents (VI-SPDAT, SPDAT, SOAR, etc.)
• Ensure the connection and timely referral to relevant service providers related to the presenting needs of residents (housing, health, mental health, substance abuse recovery, benefits, legal, employment, etc.)
• Review and execute (w/ CM Team) participant notices related to program rules violations, suspension/transfer/termination, exits, extensions, etc.
• Provide direct case management services to residents, as needed

C) Additional Responsibilities

• Ensure documentation necessary for the highest quality care through paper/physical and electronic filing systems.
• Participate in planning and developing new projects related to participant services.
• Assess the safety/well-being of participants and activate emergency services and other necessary support as needed.
• Actively participate in multidisciplinary meetings, contract meetings, case meetings, staff meetings, retreats, and supervisions.
• Actively attend and participate in all required training per contract requirements.
• Maintains compliance with all background clearance requirements.
• Perform other duties as assigned.

Essential Leadership Duties and Responsibilities

• Builds strong relationships with team members, creating a positive work environment, and fostering collaboration to motivate, inspire, and guide teams towards shared goals.
• Define and communicate clear performance standards, goals, and expectations for all team members.
• Handles disagreements and resolves conflicts constructively to maintain a positive work environment.
• Adheres to and enforces company policies and procedures, as well as applicable employment laws.
• Exhibits strong intra- and interpersonal communication skills, with the ability to communicate professionally, respectfully, and effectively both in writing and verbally.
• Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.
• Always displays professionalism as a representative of Friendship Place.

Education/Experience Requirement

• Bachelor’s degree in human services field (or related discipline) with 5 years of professional experience in residential/homeless services (required)
• At least 1-year supervisory experience or verified leadership experience (required)
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addiction, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred.
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems required.

Essential Skills and Competencies

• Solid decision-making and problem-solving skills (Identify and resolve problems in a timely manner; Use sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness, respect, and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
• Embodies visionary and inclusive leadership; incorporates staff feedback and voice in decision-making, programming, and professional development.
• Strong work ethic (Willingness to get “dirty” and support front-line staff to support successful programming; Consistently pursues solutions and provides vital feedback for ongoing growth/development of services)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, youth development, and recovery-oriented services.Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys
• Experience with Homeless Management Information System (HMIS) is a plus

Working Conditions

The position will spend most of the time between office/desk settings, moving throughout the program site, training, and attending meetings/engagements with key stakeholders and vendors.

Physical and Environmental Requirements

The position will involve time between office/desk settings and walking the occupied floors and grounds of La Casa.

• Must have the ability to lift and/or move up to 25 lbs.
• Consistent Sitting, walking, and climbing steps
• Leaning over, bending at the knees, and standing for extended periods are expected.

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements, including a criminal history background check and fingerprinting, an FBI Background Check, a DC Metropolitan Police Background Check, a DC Child Abuse Registry (CFSA), a National Sex Offender Registry Check, a Drug Panel and Alcohol Screening, and a Tuberculosis Test. Reference checks and verification of current and/or previous employment are required.

Direct & Indirect Reports

Direct: Case Managers (4)

Indirect: None

Specific Requirements

Required to participate in on-call rotation with the management team in support of 24/7 personnel (via email, phone, text, or on-site support across all shifts).

Other Details:

Application Deadline: This job is open until filled or until the hiring manager determines they can no longer accept applications.

Compensation: The hiring pay range is between $69,325.00 - $75,655.00­­­­­­­­­­­­­. The starting annual salary is based on a step system. A candidate’s starting pay is determined based on meeting the basic position requirements and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

Interview Process: Phone screening, panel-style interview, final interview.

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, or any other characteristic protected by applicable law.

Reasonable Accommodation Statement Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org