Security Supervisor at 16 On Center – Chicago, Illinois

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As the Security Supervisor at The Salt Shed, you play a critical role in creating a safe and memorable concert experience for our guests. Whether checking bags, monitoring access points, or securing the stage, a successful security team always puts guest safety first. Our Security Supervisors serve as role models for the team, demonstrating leadership while helping provide a friendly, professional, and safe guest experience.

This is a part-time, event based role with increased hours (up to 30+ per week) during peak spring, summer, and fall seasons, based on business needs and availability.

Additional responsibilities include but are not limited to:

• Support overall event security operations, working with venue management and security partners to ensure smooth and effective coverage
• Oversee staff deployment during events, including assigning posts, sharing key information, and ensuring breaks are covered
• Manage guest flow, access points, and crowd control to maintain a safe environment
• Respond to and de-escalate guest issues, including handling ejections and escalating when needed
• Support access operations, including bag checks, metal detectors, wanding, and credential verification
• Monitor the venue and surrounding areas for safety concerns and take action or notify management as needed
• Provide leadership during emergency situations, including evacuations and medical incidents
• Assist guests with wayfinding and general questions to support a positive experience
• Complete incident reports and communicate key updates to management
• May work shifts at other 16 On Center venues or support additional projects as needed

About You:

• 2+ years of security experience in a venue, event, or hospitality environment; leadership or supervisory experience preferred
• Current PERC license preferred
• Strong interpersonal and communication skills with the ability to work effectively within a team
• Experience with common venue security responsibilities such as bag checks, metal detectors/wanding, crowd control, and handling guest issues
• Calm, professional, and guest-focused approach
• Experience with CCTV or security systems is a plus
• Flexible availability, including nights, weekends, holidays, and late hours
• Must be 21 years of age or older
• Ability to de-escalate situations involving intoxicated or disruptive guests
• Ability to stand for extended periods and work in a loud indoor or outdoor environment
• Commitment to inclusivity and respect for all cultures, music, and art forms

• Job Type: Part-Time, Hourly
• Compensation: $23 - $25/hour
• Paid leave and paid sick leave in accordance with Chicago requirements.
• Dining discounts at 16 On Center properties and complimentary or discounted tickets to shows at 16 On Center venues, including Salt Shed, Thalia Hall, SPACE, and Empty Bottle, subject to availability.
• Transit benefits through a pre-tax payroll deduction program
• 401(k) retirement plan with company match, once eligibility requirements are met.