Project Coordinator at Scott Group Studio – Winston, Georgia

Job Summary
The Project Coordinator supports our Architecture & Design (A&D) and European Sales teams by managing projects to deliver exceptional customer experience.

This role plays a critical part in ensuring a seamless, high-quality customer experience by coordinating internal teams, vendors, and production partners.

Job Responsibilities

• Process sample requests and quote requests by confirming accuracy and entering information in operating system or web form application.
• Collaborate with estimating team as needed to confirm unique/complex requests.
• Review new orders from sales teams and customers to ensure information is complete and accurate.
• Answer customer questions; investigate as needed.
• Follow inquiries and requests from initial order through production to shipment.
• Monitor reports to ensure data entry accuracy and samples/orders are being processed timely.
• Enter new follow-up notes as needed and manage all assigned follow-up notes.
• Answering telephone and assisting caller or transfer to the appropriate party.
• Prepare samples and other items for daily parcel shipments.
• Schedule and print custom labels for application to completed Black River products.
• All other duties assigned.

Job Requirements

• Associate’s degree and/or a minimum of two years of customer service experience in an office environment.
• Ability to read and understand architectural/CAD floor plans, calculate product needs and answer design related questions.
• Strong attention to detail and excellent analytical skills
• A background in carpet manufacturing, architecture, or in an interior design office is a plus

Other Skills and Abilities

• Display strong communication skills –excellent grammar and interpersonal skills
• Demonstrate ability to analyze and appropriately handle complex and sometimes delicate situations with clients
• Must be able to work in a team environment, anticipate needs, and exceed customer expectations

Physical Requirements

• Ability to work with wool based products.
• Ability to easily move and lift up to 50 lbs.
• Ability to stand, walk, bend, twist, kneel, stoop, and reach overhead.
• Ability to pass a color vision assessment (such as the Farnsworth Munsell or equivalent hue test).