Museum Shop Floor Coordinator - PT at Cincinnati Art Museum – Cincinnati, Ohio

POSITION SUMMARY

The Cincinnati Art Museum has an opening for a part-time sales associate for the Gift Shop to work the following shifts: Tuesday, Thursday, and Saturdays (9-5pm/21 hours a week).

The Museum Shop Floor Coordinator assists the Museum Shop Manager in all aspects of Museum Shop operations including maintaining the museum shop; providing customer service assistance to all visitors, mail orders, organizing and cleaning displays, checking in merchandise and preparing merchandise for ticketing, restocking merchandise, answering phones, ringing up sales, opening and closing registers, product knowledge, inventory control, implementing shop policies, training shop volunteer, new staff, and other duties as assigned.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Reporting to the Museum Shop Manager, duties include, but are not limited to:

• With the Museum Shop Manager, implement a comprehensive merchandising plan.
• Assist in developing and implementing a training program, working with the Museum’s volunteers and part-time staff. Assist in volunteer recruitment and management.
• With the Museum Shop Manager, plan the annual holiday market and the satellite shops. Together with the Museum Shop Manager, sets goals and timeline.
• Assist online shop manager with filling orders and other tasks, as needed.
• Respond to all inquiries from individuals about the Museum Shop.
• Coordinates schedules and events for Shop volunteers, as well as training current staff and volunteers.
• Handle special requests, suggestions and complaints made by shop clientele.
• Provide staff support to the Museum Shop Manager.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• A high school diploma is required
• Candidate must have experience in retail, possess strong computer skills, and have excellent customer service skills.
• A proven ability to work successfully with others to achieve institutional objectives.
• Must possess excellent written and oral communication skills.
• Ability to read and interpret documents pertaining to the field of retail
• Ability to write documents such as letters, receipts etc
• Ability to effectively present information and respond to questions regarding shop merchandise and the shop POS system
• Ability to respond to volunteer issues with sensitivity to both the volunteer’s wishes and the needs of the museum.

BENEFITS & COMP

• Pay rate: $16.50 - $17.15 per hour
• Employee Assistance Program
• Family-level museum membership
• Discounts in museum gift shop and café
• Professional development opportunities