College Intern IT Help Desk Technician at Box Butte General Hospital – Alliance, Nebraska

Join our team as an IT Help Desk Summer Intern! Under the guidance of our IT Director, you will gain hands-on experience providing hardware and software support for our hospital’s information, televideo, and telephone systems. This role is designed for students currently enrolled in an IT program, offering practical experience in a fast-paced environment.

What You Will Do (Essential Job Functions):

Support & Troubleshoot: Act as the first point of contact for hospital staff via phone, email, and ticketing system (Sys-Aid), diagnosing and resolving hardware/software issues. Asset Management: Prepare, install, and track new personal computers, peripherals, and cable plants to maintain an accurate inventory. System Setup: Install new software on computers and terminals under the guidance of the Network Administrator. Network Maintenance: Assist in installing computer network cabling and terminating connections at patch panels and user outlets. Telehealth Support: Assist with the maintenance and operation of hospital tele-video and telephone equipment. Documentation: Create "how-to" guides and document procedures to improve internal knowledge. Project Work: Assist the IT department on special projects and Research & Development tasks.

What We Are Looking For (Job Qualifications):

Required: Currently enrolled in a 2-year or 4-year college/university Information Technology program. High School Diploma or GED equivalent Preferred: Completed IT coursework at the High School or Vocational level. Strong interest in hardware troubleshooting and customer service.

Post-offer/per-employment background check and drug screen are required.

Box Butte General Hospital is an Equal Opportunity Employer.