Customer Service Specialist (Omnichannel) - GST at PartnerHero – San Pedro Sula or Tegucigalpa

Role Details

Type of Support: Omnichannel (Phone, Chat, Email)
Work Type and Location: Hybrid, San Pedro Sula or Tegucigalpa

At Crescendo, we redefine what exceptional customer experience means in the AI era. By combining world-class outsourcing expertise with cutting-edge technology, we help global brands deliver reliable, scalable, and 24/7 support.

But what truly sets Crescendo apart? Our people. We don’t just connect talent with opportunities—we create a space where careers grow, ideas thrive, and individuals are empowered to make a meaningful impact every single day.

Join us, and let’s build the future of customer experience—together.

As a Customer Service Specialist at Crescendo, you’ll be at the heart of our mission: creating memorable experiences for customers while collaborating with a global team. This role is perfect for those who love problem-solving, enjoy helping people, and are motivated to take ownership in a fast-paced, dynamic environment.

Whether you’re starting your career or have previous experience, Crescendo will align your skills, interests, and aspirations with opportunities where you can grow, learn, and make a difference.

• Provide exceptional customer support across email, chat, and phone channels.
• Understand customer needs, process requests, resolve concerns, and escalate when necessary.
• Identify recurring challenges and document insights for continuous improvement.
• Follow scripts and resources to ensure consistent, high-quality customer interactions.

• Strong English communication skills (spoken and written, C1/C2 level).
• 2+ years of experience in customer service.
• Currently based in San Pedro Sula or Tegucigalpa.
• Excellent problem-solving, multitasking, and communication skills.
• Ability to navigate multiple tools and platforms efficiently.
• Professional, discreet, and reliable with sensitive information.
• Passion for delivering exceptional customer experiences.
• Results-driven, organized, and comfortable handling high volumes of interactions.
• Strong conflict resolution and active listening skills.

• Hybrid work arrangement – balance office and remote work.
• Competitive base salary with benefits that reward your performance.
• Generous paid time off to recharge.
• Comprehensive benefits package, including medical, dental, and vision (country-specific).
• Access to posture-based fitness sessions you can do from home.
• Continuous learning and development opportunities through Crescendo and partner programs.
• A people-first, values-driven culture where your growth matters.
• Exposure to innovative global partners and diverse teams.
• One-on-one coaching, mentorship, and cross-functional growth opportunities.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.