Guest Room Attendant at Kalyan Hospitality – Henrico, Virginia

About Company:

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Guest Room Attendant plays a vital role in ensuring a clean, comfortable, and welcoming environment for all hotel guests. This position is responsible for maintaining the highest standards of cleanliness and orderliness in guest rooms and public areas, directly impacting guest satisfaction and the overall reputation of the property. The role requires attention to detail, efficiency, and a commitment to providing exceptional service by anticipating and fulfilling guest needs. Guest Room Attendants contribute to the smooth operation of the housekeeping department by adhering to established procedures and safety standards. Ultimately, this position supports the hotel’s mission to deliver a memorable and positive guest experience through meticulous room preparation and upkeep.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in housekeeping or a similar role preferred but not required.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies.
• Strong communication skills and ability to follow instructions.

Preferred Qualifications:

• Experience working in a hotel or hospitality environment.
• Knowledge of safety and sanitation standards in housekeeping.
• Ability to work flexible hours including weekends and holidays.
• Customer service experience.
• Bilingual abilities are a plus.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing supplies according to hotel standards.
• Inspect rooms for maintenance issues and report any damages or safety hazards to the appropriate department promptly.
• Ensure all guest requests and preferences are addressed in a timely and courteous manner.
• Maintain cleanliness and organization of housekeeping carts and storage areas.
• Collaborate with team members and supervisors to meet daily room cleaning targets and uphold quality standards.

Skills:

The Guest Room Attendant uses attention to detail daily to ensure every room meets cleanliness and presentation standards, which directly affects guest satisfaction. Physical stamina and time management skills are essential to efficiently complete assigned rooms within scheduled timeframes. Communication skills enable the attendant to understand guest requests and coordinate with other departments effectively. Knowledge of cleaning products and safety procedures ensures the safe handling of materials and compliance with health regulations. Preferred skills such as bilingualism and customer service experience enhance the ability to interact positively with a diverse guest population and provide personalized service.