Inside Sales / Account Manager at Tucker Door and Trim – Richmond, Virginia

Tucker Door and Trim, LLC

Inside Sales Representative/Account Manager

Tucker Door & Trim is dedicated to customer satisfaction through service, integrity and innovation in the wholesale building material market.

Since 1967, Tucker Door & Trim has been a well-respected wholesale distributor and manufacturer of doors, windows and specialty millwork to the construction industry. This family-owned-and-operated company is rooted in age-old concepts such as quality and integrity, but has its eyes firmly focused on the future through the continued expansion of its fleet, service area, and product offerings. Currently servicing customers throughout the Southeastern and Mid-Atlantic regions of the United States, including Georgia, Alabama, Florida, Tennessee, Virginia, North Carolina, and South Carolina. Between its three facilities in Monroe, GA; Albany, GA; and Richmond, VA, under approximately 420,000 square feet of manufacturing space filled with state-of-the-art equipment, as well as highly skilled artisans and craftsmen to keep up with the rising demand for products sold. www.tuckerdoor.com

Summary:
Tucker Door is searching for an energetic Inside Sales Representative to join our very experienced team. The expectations for the person in this vital role would consist of, but not limited to: servicing existing accounts, obtaining orders and establishing new accounts. The purpose of this role is to develop, maintain, and enhance customer relationships. Additionally, the Inside Sales Representative will act as the primary communication liaison with our customer base (working with our Outside Sales team). The individual would be expected to maintain professional and technical knowledge of our products offered and sold.

Essential duties and Responsibilities (including but not limited to):

· Someone who is energetic, self-motivated, and flexible with tasks

· Prompt response to customer requests (phone, e-mail, etc.)

· Manage the flow of direct or queued calls coming from customers as inquiry/resolution

· Quote and enter orders efficiently and on a consistent basis

· Ability to maintain good customer relationships via good verbal and written communications

· Proficient computer skills including Word, Outlook, Excel

· Ability to multi-task and the ability to work in a fast-paced environment

· Must be able to prioritize assigned duties

· Must be a team player with the ability to help cross-functionally as needed

· Precise and detail-oriented; highly organized

· Work with the Outside Sales team with quotes, order resolutions, etc.

· Meets and/or exceeds company goal expectations with the book of accounts to be managed

Preferred Skills:

2+ prior years of experience in the door/window industry in the capacity of sales or comparable knowledge (preferred); Proficient with ERP systems

Preferred Education Requirements:

High school diploma or GED equivalent preferred; bachelor’s degree a plus