Order Assistant at J R CARLSON LABORATORIES INC – Lincolnshire, Illinois

Order Assistant

Lincolnshire, IL

Medical, Dental, Life Insurance, 401k, Profit Sharing and Fitness Center!

About the Company:

Since 1965, Carlson Labs has been a leader in the vitamin and supplement industry and has won numerous awards for freshness, potency, purity, and flavor. Carlson is a family-owned and WBENC certified. We take pride in providing families with the highest quality vitamins, minerals, omega-3s, kids’ products and other nutritional supplements.

We are seeking a detail-oriented and customer-focused Order Assistant to support our order processing operations. This role is responsible for accurately entering customer orders into our system and providing excellent service by handling orders received via phone, fax, email, and mail.

Essential Duties and Responsibilities

• Answer order line calls and assist customers in a professional, friendly, and efficient manner
• Respond promptly to customer inquiries via email
• Accurately enter customer orders received by phone, fax, email, and mail
• Review and verify order information for accuracy and completeness
• Update customer information, including names, addresses, and product details as needed
• Inform customers of applicable specials or promotions
• Perform other related duties as assigned

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Basic computer skills and comfort working with order entry systems
• Friendly, professional demeanor with strong communication skills
• Self-motivated and dependable
• Training will be provided