Property Manager-Brooklyn at Confidential – New York, New York

Position Overview
The Property Manager supports the daily operations of 3 residential apartment buildings, ensuring a safe, well-maintained, and welcoming environment for all residents. This role assists with tenant relations, compliance, maintenance coordination, and administrative tasks, with a particular focus on serving individuals and families transitioning from justice involvement as well as households qualifying for affordable housing. The Property Manager works closely with the live-in superintendent, supportive service partners, front desk security staff and the director of property management.
Key Responsibilities
Resident Relations & Community Engagement
Maintain positive, professional relationships with residents.
Assist residents during move-ins, unit orientations, lease renewals, and general support needs.
Respond to resident inquiries, concerns, and complaints in a timely, respectful manner.
Help diffuse conflicts and support community safety and stability through nonjudgmental, de-escalation approaches.
Coordinate with onsite supportive service partners to ensure justice-involved individuals and families can access appropriate programs and resources.
Support the activation and use of community spaces, including the rooftop farm and wellness-oriented programming.
Property Operations
Conduct regular building and unit inspections to identify safety, cleanliness, and maintenance issues.
Create, track, and follow up on maintenance work orders; collaborate with the live-in superintendent for timely resolution.
Support building security procedures by monitoring entry systems and reporting unusual activity.
Assist with rent collection, arrears tracking, payment plans, and issuance of required notices.
Uphold lease agreements, house rules, and building policies while ensuring compliance with fair housing regulations.
Support certification and recertification processes tied to the property’s green, wellness, and energy-efficiency design standards.
Collaboration & Coordination
Work closely with supportive service partners to promote resident well-being and housing stability.
Communicate effectively with the superintendent, maintenance staff, case managers, external vendors, and agency partners.
Participate in team meetings, required trainings, and ongoing professional development, including trauma-informed care, green building operations, and conflict resolution.
Contribute to a respectful, inclusive, and community-oriented building environment.
Qualifications
High school diploma or equivalent required; college coursework or degree in property management, social services, criminal justice, or related field preferred.
Prior experience in residential property management, supportive housing, social services, or customer service strongly preferred.
Strong interpersonal skills and the ability to engage calmly and professionally with residents experiencing reentry, homelessness, or other challenges.
Ability to maintain accurate records, manage multiple tasks, and follow through on assignments.
Familiarity with fair housing laws and relevant city and state regulations (training provided).
Comfortable working in a mission-driven, mixed-population housing environment.
Fluency in Spanish is a plus.
Familiarity with Yardi is a plus.
Key Competencies
Trauma-informed communication
Conflict resolution and de-escalation
Cultural humility and inclusivity
Organization and attention to detail
Professional judgment and reliability
Ability to collaborate with supportive service teams
Working Conditions
This position is based on site in Brooklyn, NY.
Frequent interaction with diverse residents, including individuals involved in the justice system and families in transition.
Regular walking of all floors, stair climbing, and physical tasks related to building inspections.
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person