Patient Services Coordinator at SynergenX Health Holdings LLC – Mason, Ohio

SynergenX | Low T Center | HerKare are leading providers of hormone replacement and targeted wellness services. We are seeking a qualified Patient Services Coordinator to join our team! This is an excellent opportunity to jump-start your career in the medical field while working alongside leaders in hormone replacement therapy and weight management.

We offer two weeks of paid training and a comprehensive benefits package to support your professional growth and well-being.

The Patient Services Coordinator is a vital member of our healthcare team, serving as the first point of contact for patients and visitors. This energetic and professional individual ensures a welcoming, efficient, and seamless patient experience from check-in to check-out.

In this role, you will manage front desk operations, coordinate appointments, handle billing inquiries, process payments, and provide administrative support to the clinic staff. Acting as the face and voice of the clinic, you play a key role in patient satisfaction and retention.

• Warmly greet and check in patients, escorting them to exam rooms as needed

• Review, explain, and resolve patient billing and insurance questions

• Confidently explain insurance coverage, EOBs, and out-of-pocket costs in a clear and compassionate manner

• Accurately enter and update patient and insurance information

• Answer phones professionally, route calls, and take detailed messages

• Collect and process payments accurately

• Perform bi-monthly inventory and maintain supplies based on clinic needs

• Monitor and respond promptly to clinic emails, texts, and faxes

• Ensure compliance with HIPAA and clinic policies

• Complete bi-weekly bank deposits and maintain daily financial records

• Support clinic staff with administrative and clerical tasks

• Maintain a clean, organized, and patient-friendly front desk and lobby

• Keep patient snacks and supplements stocked and organized

• Attend monthly, quarterly, and annual team meetings

• High school diploma or equivalent (required); Associate’s degree preferred

• Previous healthcare or front office experience (preferred)

• Strong customer service and communication skills

• Ability to manage sensitive patient information with confidentiality

• Proficiency with basic computer programs and office technology

• Highly organized, detail-oriented, and able to multitask

• Must pass a criminal background check

• Ability to work clinic hours:
  Mon 8–5 | Tues 8–7 | Wed 8–1 | Thurs 7–5 | Fri 8–5 | Sat 8–12
  (Required to work 3 Saturdays per month)

• Compensation: $21/hour

• Health, dental, and vision insurance

• Disability insurance

• 401(k) with 5% employer match

• Paid Time Off (PTO)

• Tuition reimbursement

• Employee discount (plus 1 family member)

• Company-provided scrubs

👉 If you’re passionate about patient care and want to grow with a company that has a bright future, we’d love to hear from you!