Key Account Specialist - BETCO at Betco, Inc. – Statesville, North Carolina

The Key Account Specialist is responsible for managing and growing assigned strategic customer accounts within the Component Sales Division. This role serves as the primary point of contact for high-value customers, ensuring exceptional service, accurate order execution, and proactive account support. The specialist works closely with internal teams including sales, production, estimating, and logistics to deliver solutions that meet customer needs while supporting company sales and margin objectives.

• Serve as the primary day-to-day contact for assigned key accounts within the component sales portfolio.
• Build and maintain strong, long-term customer relationships based on trust, responsiveness, and product knowledge.
• Proactively communicate with customers regarding order status, lead times, changes, and potential issues.
• Anticipate customer needs and provide solutions to support their project schedules and business goals.
• Manage the full sales cycle for assigned accounts, including quoting, order entry, revisions, and confirmations.
• Coordinate closely with internal sales representatives and account managers to support growth initiatives.
• Ensure accuracy of pricing, specifications, and contract requirements in all orders and documentation.
• Assist with change orders, credits, returns, and issue resolution as needed.
• Collaborate with estimating, engineering, production, and scheduling teams to ensure customer expectations are met.
• Act as a liaison between customers and internal departments to resolve challenges efficiently.
• Support continuous improvement efforts by identifying process gaps and customer pain points.
• Support sales growth initiatives by identifying upselling and cross-sell opportunities within existing accounts.
• Track and manage account performance metrics, including volume, margin, and service levels.
• Participate in customer reviews, planning meetings, and follow-up communications as needed.
• Maintain accurate customer records, forecasts, and activity notes within the CRM/ERP system.
• Prepare reports related to account activity, sales performance, and customer trends.
• Ensure compliance with company policies, pricing guidelines, and contractual commitments.
• Other duties as assigned.

JOB SPECIFICATIONS:

• 3–5 years of experience in sales support, account management, or customer service within a B2B environment
• Experience in building materials, construction, manufacturing, or component sales strongly preferred
• Strong customer service orientation with the ability to manage multiple accounts and priorities
• Excellent communication skills, both written and verbal
• High attention to detail and strong organizational skills
• Proficiency with CRM and ERP systems, Microsoft Office (Excel, Outlook, Word)
• Knowledge of structural components (trusses, wall panels, engineered lumber, or similar products) (Preferred)
• Experience supporting high-volume or high-revenue customer accounts, (Preferred)
• Ability to interpret plans, specifications, and project documentation, (Preferred)

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.