Team Member: Attraction Operator at Malibu Jack's Quad Cities – Bettendorf, Iowa

Job Description: Attraction Operator

Reports to: Floor Manager

Job Summary At Malibu Jack’s, we create an exciting, clean, and safe entertainment experience for guests of all ages. Attraction Operators are responsible for the safe operation of assigned attractions, delivering exceptional guest service, and supporting overall park operations.

All Attraction Operators are considered Team Members and are expected to contribute to all areas of park operations through cross-training and shared responsibilities. Cross-training is a standard part of this role and supports operational flexibility. Cross-training does not automatically result in a pay increase but is required as part of team member expectations.

What You’ll Do Attraction Operations & Safety

Operate multiple attractions safely and efficiently after completing required training
Enforce all height, safety, and participation requirements consistently
Explain attraction rules, guidelines, and safety procedures clearly to guests
Monitor attractions at all times to ensure guest safety
Know and execute emergency procedures for each attraction you are trained on
Respond quickly and appropriately in emergency situations

Guest Experience

Provide friendly, high-quality customer service at all times
Assist guests with payment, entry, and attraction instructions
Answer guest questions and resolve concerns professionally
Escalate issues to management when appropriate
Maintain a positive, energetic, and safety-focused attitude

Team Responsibilities

Cross-train in other departments as assigned (arcade, front desk, food & beverage support, etc.)
Assist in other operational areas based on business needs
Communicate effectively with team members and leadership throughout your shift

Cleanliness & Facility Standards

Maintain cleanliness of attractions and surrounding areas
Wipe down surfaces, sweep, empty trash, clean restrooms, and complete assigned cleaning tasks
Respond promptly to spills or hazards to ensure a safe environment
Understand that cleanliness is every team member’s responsibility, regardless of primary position
Perform cleaning duties when assigned, even if a custodian is scheduled

Skills We’re Looking For

Clear verbal communication skills
Strong listening skills
Ability to stay focused in a fast-paced environment
Consistent and professional customer service skills
Strong teamwork mindset
Attention to detail
Positive attitude and willingness to help wherever needed

Minimum Qualifications

Must be at least 16 years of age
Must be available to work weekends and holidays
Able to stand for extended periods of time
Able to lift up to 39 lbs without assistance

What We Offer

Flexible scheduling and strong work-life balance
Opportunities for advancement
Competitive pay
A fun, team-oriented work environment