Production Support Technician at Mitek Corporation – Ennis, Texas

Production Support Technician

Department: IT – Ennis FLSA Status: Exempt/Full-Time

Amount of Travel Required: None Positions Supervised: None

Work Schedule: Monday – Friday 6:00am to 3:00pm, with 1 hour lunch, are core business hours

POSITION SUMMARY

Provide technical assistance for production computer systems, test systems, displays, printers, updates, production software, networks and to system users. Provide assistance concerning the use of computer hardware and software, including printing, installation, preventative maintenance, and operating systems.

ESSENTIAL FUNCTIONS

• Answer user inquiries regarding computer software or hardware operation to resolve problems, enter commands and observe system functioning to verify correct operations and detect errors, and oversee the daily performance of computer systems and test systems.
• Performs routine operations such as setting up/configuring new hardware and back-up hardware needed on production lines.
• Install and perform repairs to hardware, software, or peripheral equipment following design or installation guidelines and refer major hardware or software problems or defective products to vendors or technicians for service.
• Help develop, install, and maintain production tracking systems.
• Installs and upgrades hardware (PCs, network switches, monitors, printers, faxes, other peripherals) and software components (O/S, applications). Coordinates all necessary maintenance operations: Windows, MS Office applications, Linux, other applications, utilities, etc.
• Provides first level troubleshooting support. Answers questions and resolves problems in a timely manner using standard procedures through direct assistance. Maintains problem-reporting information to help identify root causes of problems and related solutions. Keeps end-user documentation up-to-date and writes new documentation as needed.
• Responsible for implementing and managing a preventative maintenance program approved by management to achieve proactive response to system degradation.

ESSENTIAL TASKS

• Inspect and maintain equipment used on production lines and testing systems.

POSITION QUALIFICATIONS

Core Corporate Qualities

• Attendance/Attitude - Partner is expected to exhibit a conscious effort to fill his/her responsibilities on an hour-by-hour, day-by-day basis. The partner understands the importance of attendance in his/her working relationships with team members.
• Team Player/Loyalty – Demonstrate ability to work with others while showing the responsibility, dependability, and accountability of what is expected to be a positive contribution to the team and the company while working towards the corporate vision together.
• Enthusiastic/Creativity – Ability to bring energy to the performance of a task and the ability to approach a need, a task, or an idea from new perspective.
• Flexibility/Initiative/Accountability – Ability and willingness to change plans or ideas in order to deliver the highest quality in design, customer service, innovation, manufacturing and distribution of electronics and communications products. Ability to recognize and do what needs to be done before being asked to do it and the ability to hold yourself and others accountable for what is being asked of you.
• Customer Oriented – Ability to create a customer friendly culture by taking care of the customers’ needs while following MiTek’s policies and procedures.

Core Position Qualities

• Autonomy - Ability to work independently and achieve the desired result with minimal supervision or direction.
• Communication, Oral/Written - Ability to communicate effectively with others using the spoken and written word in the English language.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and achieve the desired result within budget and specified timelines.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure - Ability to complete assigned tasks correctly, in the allotted time, and in rapid-paced work environment.

EDUCATION

Associate's Degree or two years of college in a related field of study or technical school

EXPERIENCE

One to two years related experience

SKILLS & ABILITIES

Computer Skills

• Proficient with all MS Office Software
• Knowledge of Linux
• Networking knowledge
• Server Configuration knowledge
• Exceptional hardware knowledge
• Basic Programming knowledge
• Database knowledge
• Demonstrated ability to troubleshoot hardware, software, and networks

Other Requirements

• Network cable (RS 232 and LAN cable installation)

PHYSICAL DEMANDS

Physical Abilities Lift /Carry

N O F C N O F C

Stand 10 lbs or less

Walk 11-20 lbs

Sit 21-50 lbs

Handling / Fingering 51-100 lbs

Reach Outward Over 100 lbs

Reach Above Shoulder Push/Pull

Climb 12 lbs or less

Crawl 13 - 25 lbs

Squat or Kneel 26 - 40 lbs

Bend 41 -100 lbs

Other Physical Requirements

N O F C General Comments

Vision

Speech

Hearing

Smell

Taste

PPE Usage

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)