Facility Manager in Fresno, California at Z.N.D. RESIDENTIAL, INC.

Facility Manager (Evening Shift) – STRTP

Z.N.D. RESIDENTIAL, INC. (Z.N.D.)
Fresno / Clovis, CA
Wednesday–Sunday | 3:00 PM – 11:00 PM
Hourly | Full-Time
Reports To: Administrator / Day Facility Manager
Program Type: Short-Term Residential Therapeutic Program (STRTP)

Position Overview

Z.N.D. RESIDENTIAL, INC. (Z.N.D.) is seeking a Facility Manager (Evening Shift) to serve as the on-site leader and manager on duty during afternoon and evening program hours in a licensed Short-Term Residential Therapeutic Program (STRTP) serving Children and Non-Minor Dependents (NMD).

The Evening Facility Manager is responsible for direct supervision of staff and participants, behavioral management, program operations, and real-time decision-making to ensure safety, structure, and compliance with ILS 5 and Department of Social Services requirements.

This role is hands-on, authoritative, and operational. The Facility Manager is the primary lead during behavioral incidents and ensures smooth transition into evening and bedtime routines.

Schedule

• Wednesday – Sunday
• 3:00 PM – 11:00 PM
• Serves as manager on duty for the facility during assigned hours

Essential Duties & ResponsibilitiesProgram Operations & Structure

• Oversee daily evening routines including meals, recreation, hygiene, and bedtime preparation
• Ensure completion of chores and participation in structured activities
• Maintain consistent program flow and smooth transitions between activities

Behavioral Supervision & Crisis Response

• Serve as the primary lead during behavioral incidents
• Direct behavioral responses using trauma-informed and CPI-approved techniques
• Provide real-time coaching, redirection, and guidance to DSP staff during crises
• Ensure incidents are managed safely, professionally, and within program protocol

Staff Supervision & Leadership

• Serve as the Facility Manager on duty for the evening shift
• Direct, support, and supervise DSP staff to maintain consistency and structure
• Conduct shift debriefs and ensure accurate handoff to overnight staff
• Address performance, safety, or conduct concerns immediately

Documentation & Communication

• Ensure completion of daily logs, T-Logs, incident reports, and communication logs
• Communicate critical updates to the Day Facility Manager prior to the next shift
• Escalate serious incidents to the Administrator as required

Safety & Compliance (ILS 5)

• Conduct shift-start safety checks, environmental rounds, and medication counts
• Ensure supervision ratios remain compliant with ILS 5 requirements
• Identify and report maintenance, safety, or staffing concerns immediately
• Uphold licensing standards, participant rights, and confidentiality

Chain of Command

• Serve as acting Facility Manager when the Day Facility Manager is unavailable
• Exercise appropriate authority during emergencies until relieved by Administration

Required Knowledge, Skills & Abilities (ILS 5)

This position requires an individual at least 21 years of age with the following:

• Knowledge of the needs of Children and Non-Minor Dependents (NMD) in a residential setting
• Ability to enforce structure, rules, and behavioral limits consistently
• Strong leadership, decision-making, and problem-solving skills
• Ability to remain calm, regulated, and authoritative in high-stress situations
• Strong communication skills and ability to collaborate with multidisciplinary teams
• Proficiency in Microsoft 365 (Word, Excel, Outlook) for documentation and communication

Minimum / Desired Qualifications & Experience

To meet ILS 5 and Department of Social Services requirements, candidates must meet at least one of the following:

• Bachelor of Arts (B.A.) or Bachelor of Science (B.S.) degree
• Completion of 12 semester units in Early Childhood Education, Adolescent Development, or Foster & Kinship Care Education and at least 100 hours of experience working with youth
• Completion of Year 1 and Year 2 of Direct Support Professional (DSP) training
• Valid Child Development Teaching Permit
• Valid Alcohol Counselor, Drug Counselor, or Alcohol and Drug Counselor Certificate with 100 hours of youth experience
• Valid vocational or trade credential with experience instructing youth and 100 hours of youth experience
• At least one year of prior employment or volunteer experience in a STRTP
• Other relevant experience approved by the Department of Social Services

Additional requirements:

• CPR/First Aid certification (or willingness to obtain upon hire)
• Ability to meet physical demands including standing, walking, and active supervision
• Valid driver’s license preferred (if transportation duties apply)

Work Environment

This role operates in a licensed residential therapeutic setting serving youth with complex behavioral and mental health needs. The Facility Manager must maintain authority, structure, and safety in a fast-paced, emotionally dynamic environment while ensuring full regulatory compliance.

Commitment to Our Mission

Z.N.D. RESIDENTIAL, INC. (Z.N.D.) is committed to building strong individuals, strengthening families, and encouraging confidence through trauma-informed, structured, and accountable care. Facility Managers play a critical leadership role in upholding this mission and maintaining program integrity.