Program Management Analyst in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Management Analyst in United States.

This role sits at the intersection of program delivery, customer success, and product enablement, ensuring customers gain continuous value from a technology platform. You will support structured execution of programs by tracking milestones, monitoring delivery health, and coordinating cross-functional efforts. The position plays a key role in maintaining strong customer relationships through regular engagement, reporting, and proactive issue resolution. You will also contribute to onboarding new customers and ensuring smooth adoption of tools and services. A significant part of the role involves developing and maintaining high-quality training and product marketing content. Working closely with internal stakeholders, you will help translate product capabilities into clear, accessible materials that drive usage and understanding. This is a highly collaborative and impact-driven role in a fast-paced, evolving environment focused on customer outcomes and operational excellence.

• Support end-to-end program delivery by tracking milestones, timelines, and deliverables to ensure quality execution and on-time completion of customer commitments.
• Maintain proactive customer engagement through regular check-ins, satisfaction monitoring, escalation coordination, and ongoing relationship management.
• Prepare reporting materials, dashboards, and executive briefings to support leadership decision-making and visibility into program performance.
• Coordinate onboarding activities for new customers, ensuring clear communication, structured setup, and timely access to platform resources.
• Partner cross-functionally to identify risks, resolve delivery issues, and ensure smooth execution across customer-facing operations.
• Collaborate on the creation and continuous improvement of training, enablement, and product marketing content to support adoption and user success.
• Synthesize customer insights and delivery data to support process improvements and enhance overall service quality.

• Minimum of 5 years of experience in program management, program analysis, customer success, service delivery, or similar operational/customer-facing roles.
• Strong experience engaging directly with external customers, including managing touchpoints, monitoring satisfaction, and coordinating issue resolution.
• Proven ability to manage multiple concurrent programs, deliverables, and cross-functional workflows in a structured and detail-oriented manner.
• Experience creating customer-facing materials such as training guides, enablement content, product documentation, or briefing presentations.
• Excellent communication skills with the ability to translate technical or complex topics into clear messaging for diverse audiences, including senior stakeholders.
• Strong analytical skills with experience preparing reports, dashboards, and structured performance summaries.
• Bachelor’s degree in business, communications, public administration, information systems, or a related field (or equivalent experience).
• Preferred experience in SaaS, government-facing programs, or technology-driven environments, with familiarity in structured delivery frameworks.

• Remote work flexibility across the United States
• Opportunity to work in a high-impact, customer-facing role within a fast-evolving technology environment
• Exposure to cross-functional teams across product, engineering, marketing, and operations
• Career development opportunities in program management and customer success domains
• Involvement in meaningful work focused on customer adoption and operational excellence
• Dynamic and fast-paced environment that encourages continuous learning and improvement