Program Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in United States.

This role is responsible for leading and optimizing the operations of a distributed team of highly specialized technical engineers supporting enterprise customers across the U.S. and Canada. The position plays a key role in ensuring consistent delivery of high-quality technical consulting services, including workshops, risk assessments, remediation planning, and business continuity support. You will oversee team performance, operational efficiency, and service quality while fostering a strong culture of engagement and continuous improvement. The role requires a balance of people leadership, process optimization, and data-driven decision-making in a fast-paced, remote-first environment. You will also be responsible for ensuring compliance with internal policies and driving adherence to key operational standards. This is a high-impact leadership position that directly influences customer satisfaction, team performance, and overall program success.

• Lead and manage a distributed team of technical engineers, ensuring consistent service delivery across enterprise customer engagements
• Oversee onboarding, training, and accreditation of new hires while supporting ramp-up to full productivity
• Conduct regular performance reviews and coaching sessions to improve individual and team effectiveness
• Monitor and ensure adherence to SLAs, KPIs, and operational benchmarks across all team activities
• Analyze performance data on a daily, weekly, and monthly basis to identify trends and drive continuous improvement
• Implement process updates, policy changes, and training initiatives through structured change management practices
• Ensure compliance with internal policies, including expense reporting, approvals, and operational controls
• Drive initiatives to improve team morale, reduce attrition, and enhance overall employee engagement
• Partner with leadership to design and execute operational improvements that increase efficiency and service quality
• Support hiring efforts by interviewing and evaluating prospective team members

Requirements:

• 5+ years of experience in operations or program management leading remote or distributed teams of 15+ individuals
• Proven track record of improving operational performance through process optimization and KPI/SLA management
• Strong coaching and leadership skills with the ability to motivate and develop technical teams
• Excellent organizational skills with strong attention to detail and a structured approach to problem-solving
• Experience working with performance metrics, reporting tools, and data-driven decision-making
• Ability to manage change initiatives and implement process improvements in complex environments
• Strong communication and stakeholder management skills across technical and non-technical audiences
• Bachelor’s degree in Business, Communications, Information Technology, or related field preferred
• Strong sense of ownership, accountability, and continuous improvement mindset

Benefits:

• Annual salary range of 80,000 to 90,000 USD
• Comprehensive healthcare coverage for employees and families
• 401(k) retirement plan with company match
• Paid time off and paid parental leave
• Employee Assistance Program offering counseling and support services
• Life insurance and business travel accident coverage
• Paid volunteer day to support community engagement
• Inclusive and supportive remote work environment
• Opportunities for professional growth and operational leadership development