Store Manager at OKA Direct LTD – Harrogate, England

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.​

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website. ​

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 We are currently looking to recruit a Store Manager (40 hours) based at our beautiful Harrogate Store in scenic North Yorkshire, a convenient drive from Leeds and York. Surrounded by beautiful countryside, OKA Harrogate offers customers the chance to view our outdoor range as well as seasonal room sets that display most of our interiors collection, styled in inspirational ways.

The Store Manager is a key leadership role within OKA’s retail business. You will be responsible for driving commercial success, maintaining exceptional operational standards, and ensuring that the store reflects our premium brand at every touchpoint. You will lead a passionate team to deliver an outstanding customer experience that inspires confidence in our products and service whether customers are furnishing an entire home or seeking the perfect finishing touch.

KEY RESPONSIBILITIES  

Store Operations:

Oversee all daily store operations, ensuring high standards in visual merchandising, stock presentation, and store maintenance. Manage stock flow, delivery intake, inventory control, and product availability. Ensure compliance with all company policies and health & safety regulations.

Customer Experience:

Lead the team in delivering exceptional, personalised customer service aligned with OKA values Build relationships with local clientele and encourage repeat business through effective clienteling. Manage customer enquiries and resolve any issues to maintain positive brand experience.

Team Leadership and Development:

Recruit, develop, and retain a passionate retail team. Provide coaching, training, and regular feedback to foster personal and professional growth. Cultivate a positive and collaborative team culture aligned with OKA’s values.

Sales & Commercial Focus:

Achieve or exceed sales targets and KPIs through effective team leadership and sales initiatives. Monitor and analyse outlet store performance, making data-driven decisions to maximise profitability. Manage budgets, expenses, and stock shrinkage.

OUR VALUES  

Put the Customer First - provides exceptional internal and external customer service at all touchpoints.   Be In It Together - approachable, personable, committed to shared success.   Think Big - creative, innovative, solutions orientated.   Own It - curious, persistent, drives results.   Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.  

ABOUT YOU  

Experienced retail manager with a successful track record in premium, design-led, or lifestyle retail. Strong leadership skills with the ability to inspire, develop, and manage a team. Commercially savvy, with a focus on driving sales and managing budgets. Passion for delivering exceptional customer experiences. Excellent organisational, communication, and problem-solving skills. Knowledge or passion for interiors and homewares a plus. Flexible and adaptable, comfortable working weekends and busy periods.

OUR BENEFITS PACKAGE  

33 days holiday (including bank holiday entitlement), pro rata, plus.   Length of Service increases   Day off for your birthday   Health Cash Plan Generous staff discount   Enhanced Maternity Pay   Employee Assistance Programme   Eligibility for a discretionary company   Bonus Scheme   Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more. 

If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.