Dispatcher/Virtual Support at Midstate ARC Inc – Meriden, Connecticut

JOB SUMMARY: Supporting individuals using technology, remote support allows a degree of independence. This position is utilizing technology to alert direct support professionals when an individual needs support. The VSP will contact a support agency and or caregiver following the individual support plan.

ESSENTIAL JOB RESPONSIBILITIES
Receive and respond to alerts as received from assistive technologies in which to communicate to the direct support professional for action.
Remain in geographic locations to which WIFI and technology do not interfere with alerts and communication.
Maintain documentation of supports provided to individuals.
Problem solves situations occurring with individuals.
VSP would monitor all technology for each apartment and respond accordingly. Such as checking on the individuals by phone, contacting the direct support professional, providing agency or caregiver and/or calling 911 if needed.
Complete all required notes in electronic records.
Send weekly updates to the manager of any issues/concerns.

MINIMUM QUALIFICATIONS
High school diploma, or equivalent
Experience working with people with intellectual disabilities
Basic fluency in oral and written English
Computer/email skills required

ADDITIONAL REQUIREMENTS
Ability to analyze situations develop creative programs, act quickly and remain calm in a crisis, meet frequent deadlines, handle stressful situations without loss of efficiency and/or composure.
Remain current with all DDS training, specific individual served training, and technology training throughout employment.
2 years’ experience in the field of Human Services.
Must have the ability to work effectively and harmoniously with others; flexibility with respect to hours of work and changing conditions; be of good moral character; have an interest in the welfare of the individuals; have training and/or interest in the field of developmental disabilities; have a willingness/ability to communicate with and relate to individuals, parents, guardians, fellow staff, representatives of community agencies, and agency management.

PHYSICAL REQUIREMENTS
Must have the ability to remain seated for extended periods of time.
Ergonomics: Ensure your workstation is set up with good ergonomic practices—use an adjustable chair, position your monitor at eye level, and take regular breaks to stretch and move around. This helps prevent strain and musculoskeletal issues.
Safety: Make sure the office is safe. Check for proper lighting, eliminate tripping hazards, and ensure your electrical setup is safe and not overloaded.
Well-being: Prioritize your well-being by maintaining a healthy work-life balance. Take regular breaks, eat well, and stay connected with your coworkers to support both your mental and physical health.