Senior Key Account Manager E-commerce & Premium Retail at Wella Company – Warsaw

Position Title: Senior Key Account Manager E-commerce & Premium Retail

Function: Sales

Location: Warsaw, MZ, PL

Work Arrangement: Hybrid

Description:

ABOUT THE ROLE

We are looking for a dynamic and results-oriented E-commerce Key Account Manager to manage and grow our key accounts on the online channel. The ideal candidate will be responsible for developing strong and lasting relationships with clients, deeply understanding their business goals, and creating and implementing effective e-commerce strategies to achieve those goals. The ideal candidate combines strong commercial acumen with deep expertise in e-commerce analytics, digital shelf optimization, and performance marketing

WHAT YOU WILL DO

• Own the holistic e-commerce business across key pureplay accounts, with accountability for revenue growth, market share, and profitability.
• Develop and execute joint business plans grounded in robust performance KPIs (traffic, conversion, AOV, retention, media ROI, etc.).
• Drive digital growth levers including media investment, on-site merchandising, content optimization, and promotional strategy.
• Partner with CRM/marketing teams to activate lifecycle programs that improve customer acquisition, repeat purchase, and LTV.
• Analyze performance using e-commerce and media analytics tools; translate insights into clear actions and growth strategies.
• Lead negotiations on commercial terms, trade investment, and activation plans aligned to ROI and brand objectives.
• Collaborate cross-functionally (marketing, supply chain, finance, content) to ensure operational excellence and digital readiness.
• Optimize digital shelf fundamentals: assortment, availability, pricing, ratings & reviews, search visibility, and conversion drivers.
• Prepare high-impact business reviews and growth proposals for internal stakeholders and external partners.
• Stay ahead of evolving e-commerce trends, platform innovations, and competitive dynamics.

WHAT WE WANT YOU TO BRING ALONG

• Degree in economics, marketing, or a related field.
• Proven experience of at least 5-7 years as a Key Account Manager or similar role in the e-commerce sector.
• Experience in Beauty Industry.
• Strong knowledge of the international e-commerce landscape, online sales platforms, digital marketing strategies, and market dynamics.
• Results-oriented with the ability to work independently.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain effective professional relationships at all levels.
• Analytical mindset and ability to interpret e-commerce data and metrics.
• Familiarity with web analytics tools (e.g., Google Analytics).
• Excellent knowledge of English (both written and spoken).
• Proficiency in using CRM software and other account management tools.
• Proactivity, autonomy, and problem-solving skills.
• Ability to work in a team and collaborate effectively with various company functions.

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Quarterly and annual recognition program that comes with financial rewards.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport).
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo