Engineer at NWN – Boston, Massachusetts

Engineer

US-MA-Boston

Job ID: 2025-7168
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
Remote - United States

Responsibilities

Position Summary:

The position is for an individual competent with voice and text public safety technologies, information technology, and networking as well as knowledge and experience with a converged environment. Candidate should exhibit outstanding and consistent technical skills in areas of Computer Science, VOIP applications, TCP/IP, Network Switching & Routing, ACD Routing, SIP Protocol and Translations. Strong interpersonal skills are needed to team well with customers, project managers, account executives, other engineers, and service personnel. This position will work within a team environment to install and troubleshoot Motorola and 3rd party emergency call handling applications.

Individual will be required to provide technical escalation support for the Network Operation Center (NOC), Implementation team, and Project Management (PM) team. Individual provides resolution to critical or chronic issues with the goal of speedy restoral and proper operations in line with all applicable mandates. Position requires a working knowledge of trouble isolation, diagnostic, and testing tools. Understanding of system documentation and best practices for all product lines deployed by the public safety department is required. In coordination with the PS Implementation manager, this position will assist with the development of practices, procedures, and documentation required to ensure an orderly and thorough project implementation.

Responsibilities:

• Required installation of complex, multi-site implementations with Motorola (Formerly Airbus) and 3rd party adjunct systems. This will include wire installation on smaller sites.
• Program and Test E911 Call Answering systems as well as peripheral systems.
• Resolve technical issues on Motorola Call Handling and Mapping
• Identify and resolve technical issues on PSAP call handling systems, mapping, and 3rd party adjunct systems.
• Perform high level surveys and attend call flow meetings for public safety implementation projects.
• Provide technical guidance to Management on all implementation and service documentation.
• Communication and documentation skills – clearly define, interpret, and communicate problem escalations/resolution to internal and external team members.
• Complete implementation documentation to include as built diagrams as required.
• Ability to work with minimal supervision and act as the onsite lead during hardware installations involving service department technicians or sub-contractors.
• Will be required to be on a weekly rotating “On Call” schedule to include evenings, weekends and holidays.

Qualifications

Qualifications:

• Vesta 4.X through Vesta 7.X and Aurora/Analytics Certification by Manufacturer preferred.
• Minimum 1-2 years’ experience with Public Safety installations.
• Minimum 5 years’ experience with telecommunications and/or computer science.
• Solid understanding of Telecommunication equipment.
• Solid low voltage installation experience.
• Knowledge of ISDN and T1 protocols along with SIP.
• Knowledge of AudioCodes session border controllers and gateways.
• Strong troubleshooting, problem solving, design and analytical skills.
• Basic understanding of E911 best practices, infrastructure, operations as well as NG911 concepts.
• Working level knowledge of Microsoft Server 2008R2 and newer (Active Directory)
• Understanding of NTP servers and Master Clocks best practices.
• Basic understanding of Linux’s file infrastructure.
• Extensive travel within region with limited travel nationally as required.
• Avaya Telecommunications experience is preferred but not required.

Work Environment/ Physical Demands:

Must pass an extensive background check. Must have a clean driving record. Must be able to travel via air and automobile. High levels of stress will occur and the ability to maintain your composure and professional presence in front of the customer is required. Must be able to work outside of normal business hours upon request. Must be able to work in small environments, climb ladders, handle lifting of network equipment up to 35lbs.

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans