Account Manager - Nashville, Tennessee at Hello! Destination Management – Nashville, Tennessee

ACCOUNT MANAGER

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

OVERVIEW OF POSITION

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

SKILLS REQUIRED:

Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.

Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:

Attending site visits.

Attending client meetings or conference calls.

Pre-book transportation

Pre-book field staff

Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:

Communicate with Client to confirm all needs are correct based on the contract

Communicate with Hotel contact
Communicate with Vendors and confirm vendor contracts

Conduct site visits with or without clients with vendors

Breakout Arrival and Departure manifests

Book transportation

Order Field Staff

Order any necessary merchandise or supplies.

Generate Program Recap and distribute to clients, hotels, and internal contacts

Generate Staff instructions and Staff paperwork.

Assist clients if they need additional items for their program.

Generating Service Agreement Addendums

On-site Operations Include

Attending client/hotel pre-cons

Meet with clients to go over the program

Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.

Update manifests

Update transportation needs

Update field staff requests

Conclusion of program

Update XE costing sheets

Reconcile any vendor invoices

Create Preliminary Invoice

Organize file for Billing

Review Final Invoice with Billing

Review P&L

Follow up with client with Final Invoice and Evaluation

Additional General Responsibilities

Lead by example

Perform supervisory duties, including hiring or terminating team members.

Exercises discretion and independent judgement

Other duties as assigned

Special Requirement: Must have a valid driver's license with a safe driving record

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