Customer Success Manager at Leidos – Chicago, Illinois

We are seeking a proactive and customer-focused Customer Success Manager to build strong relationships with our clients, ensure their satisfaction, and drive product adoption. The ideal candidate will have excellent communication skills, a passion for helping customers succeed, and the ability to collaborate across teams to deliver exceptional service.

Key Responsibilities:

Develop and maintain long-term relationships with clients to understand their needs and objectives. Onboard new customers and provide ongoing support to maximize product utilization. Act as the main point of contact for customer inquiries, issues, and escalations. Proactively identify opportunities to improve customer experience and retention. Conduct regular check-ins, training sessions, and reviews to ensure customer satisfaction. Collaborate with sales, product, and support teams to advocate for customer needs and feedback. Monitor customer health metrics and usage data to identify at-risk accounts and implement retention strategies. Prepare reports on customer success metrics and present insights to leadership. Drive customer advocacy and identify opportunities for upselling and renewals. Qualifications:

Proven experience in Customer Success, Account Management, or Client Relations. Excellent communication, interpersonal, and problem-solving skills. Ability to build rapport and trust with diverse clients. Strong organizational and project management skills. Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success tools. Customer-centric mindset with a passion for helping others succeed. Bachelor's degree in Business, Marketing, or related field preferred. Benefits:

Remote work opportunity with flexible hours. Competitive salary and performance incentives. Opportunities for professional growth and leadership. Collaborative team environment.