IT Project Manager at Community Behavioral Health. – Philadelphia, Pennsylvania

Position Summary:

The IT Project Manager is responsible for leading, planning, and executing complex technology initiatives that support the organization’s strategic goals within the Medicaid managed care and behavioral health landscape.

The ideal candidate brings strong technical expertise, exceptional communication skills, and the ability to build trusting, collaborative relationships across clinical, operational, and administrative departments. This role requires someone who can translate technical needs into business solutions, support cross-functional coordination, and navigate the unique challenges of behavioral health and Medicaid-focused healthcare systems.

Key Responsibilities:

Project Leadership & Execution

Lead the end-to-end planning, execution, monitoring, and closure of IT projects, including software implementations, system integrations, data initiatives, cybersecurity enhancements, and infrastructure upgrades.

Manage project scope, timelines, resources, risks, dependencies, decision logs, and budgets using PMO-defined methodologies and tools.

Develop and maintain comprehensive project documentation, including charters, work plans, status reports, communications, and risk mitigation plans.

Coordinate vendor activities, ensuring deliverables meet technical, security, and compliance standards.

Anticipate, problem-solve, and resolve issues throughout project life cycle.

Identify and work with stakeholders throughout the organization to define technical criteria for selection of vendors and coordinate vendor selection process, as needed.

Track and report on project milestones, provide status reports, and escalate issues to the project sponsor and leadership team.Technical Expertise

Serve as a technical liaison between business stakeholders, IT teams, and external vendors.

Analyze and translate business requirements into functional and technical specifications.

Support solution design sessions, technical evaluations, and system configuration discussions.

Understand and ensure compliance with relevant health information technology standards, including security, interoperability, PHI protections, and Medicaid/behavioral health program requirements.

Cross-Departmental Collaboration

Build and maintain strong working relationships with clinical leadership, operations, quality teams, compliance, provider networks, data analytics, and member-facing departments.

Facilitate effective communication and alignment across departments to ensure project objectives and organizational priorities are well understood.

Promote collaborative problem-solving and foster a culture of transparency and shared accountability.

Communication & Stakeholder Engagement

Deliver clear, concise project updates to executives, stakeholders, and technical teams.

Facilitate cross-functional meetings, ensuring decisions are documented and action items are followed through.

Develop communication plans tailored to diverse audiences, including technical teams, clinical staff, and senior leadership.

Governance & Compliance

Adhere to PMO methodologies, reporting processes, and governance structures.

Ensure all project activities comply with applicable regulations and standards, including HIPAA, data privacy requirements, and Medicaid/behavioral health program guidelines.

Support organizational readiness, including training, change management, and transition-to-operations processes.

Qualifications:

Required

Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or related field, or an equivalent combination of education and 5+ years of relevant experience.

5+ years of project management experience leading IT or health technology projects.

Strong technical background in areas such as system implementation, integration, application support, network or infrastructure management, or database/data systems.

Experience working in healthcare, preferably Medicaid managed care, behavioral health, or other regulated environments.

Demonstrated ability to manage multiple complex projects in a matrixed organization.

Exceptional verbal and written communication skills, including the ability to translate technical concepts for non-technical stakeholders.

Proven ability to build cross-departmental relationships and drive consensus.

Proficient in project management tools and methodologies (e.g., MS Project, Jira, Asana; Agile/Waterfall frameworks).

Preferred

PMP, CAPM, PMI-ACP, or comparable certification.

Experience with Medicaid data systems, behavioral health technologies, EHRs, or claims/eligibility platforms.

Knowledge of data governance, cybersecurity best practices, or interoperability standards (e.g., FHIR, APIs).

Background in vendor management, contract oversight, or RFP processes.

Key Competencies

Technical aptitude with the ability to quickly understand complex systems.

Strong interpersonal and relationship-building skills, with a collaborative mindset.

Strategic thinking and the ability to align project goals with organizational priorities.

Adaptability in a fast-paced and evolving healthcare environment.

Problem-solving and risk management with a proactive approach.

Clear and confident communication across all levels of the organization.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement: 

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov