HVAC Service Technician at TPS Watermark LLC – Cleveland, Ohio

HVAC Service Technician -Cleveland, OH

Heart of Ohio Plumbing, HVAC & Electrical is seeking experienced Residential and Commercial HVAC Service Technician (Sales) to join our growing team. If you're looking to work for a company that values you and your family, we want to hear from you! Join a team that truly cares and take your career to the next level.

• Meet with commercial customers to evaluate HVAC system condition, performance, and needs
• Install, maintain, and repair Residential and Commercial HVAC systems to ensure peak performance and energy efficiency
• Identify opportunities for repairs, replacements, upgrades, and maintenance agreements
• Troubleshoot and diagnose complex issues with refrigeration and air conditioning units
• Read, interpret, and apply schematics, blueprints, and technical documents for accurate service and installation
• Provide professional and courteous customer service, clearly communicating system status and maintenance recommendations
• Perform routine inspections and preventative maintenance on equipment
• Stay current with industry standards, best practices, and safety regulations
• Maintain accurate service records and documentation

Requirements & Qualifications

• Proficiency in Residential Service and Commercial refrigeration and HVAC systems
• Prior experience as an HVAC service technician (residential, install, commercial or SALES experience preferred)
• Strong understanding of HVAC design, schematics, and technical troubleshooting
• Present clear recommendations and options in a professional, consultative way
• Build estimates and proposals using accurate job scope, equipment specs, and jobsite requirements
• Ability to explain technical information clearly to non-technical customers
• Proven ability (or strong desire) to work in a sales-driven, customer-facing role
• Follow up with customers, answer questions, and help close work ethically and confidently
• Maintain accurate notes, documentation, and customer records
• Represent the company with professionalism and strong customer service
• Solid mechanical aptitude and field experience
• Familiarity with refrigeration and HVAC/R systems (ammonia experience is a plus)
• Familiarity with plumbing systems and basic appliance repair
• Solid mechanical aptitude and field service experience
• Ability to perform equipment repair, maintenance, and diagnostics using standard tools (including ohmmeters)
• Valid driver’s license with experience driving service vans
• Knowledge of ammonia refrigeration and HVAC/R systems is a plus
• Must pass all pre-employment screenings, including background check, MVR, and drug test
• Must maintain an insurable driving record for operation of company vehicles

• Medical, dental, and vision insurance
• 401(k) plan with company participation
• Life insurance
• Competitive pay and career growth opportunities
• Supportive work environment that prioritizes safety and teamwork

Employees must be able to pass pre-employment screening including a background, motor vehicle check and drug screening. Maintaining eligibility to operate company vehicles is a fundamental job requirement. All employees that operate company vehicles must maintain their driving record as insurable under the company's vehicle insurance provider.

EOE/AAP/M/F/V/D/SO