Usher at Hennepin Theatre Trust – Minneapolis, Minnesota

Reports to: House Services Manager

FLSA: Hourly, Non-Exempt

Rate of Pay: $16.37/hour

Position Summary

The Front of House Usher is a customer service role primarily responsible for greeting guests at the entrance of a venue, verifying tickets, directing them to their seats, and providing assistance with any questions or needs they may have throughout their visit, ensuring a positive and smooth experience for all patrons; this often includes tasks like managing entry flow, assisting with special needs, and maintaining a clean and welcoming atmosphere at the venue's front entrance.

Responsibilities

• Guest greeting and ticket verification: Welcoming guests upon arrival, checking their tickets, and ensuring they have valid access to the event.
• Seating assistance: Guiding patrons to their designated seats, providing clear directions and addressing any seating issues.
• Information provision: Answering questions about the venue, event details, amenities like restrooms, concession stands, and exits.
• Special needs support: Assisting guests with mobility limitations or other special needs to access their seats.
• Crowd management: Maintaining a smooth flow of guests entering and exiting the venue, managing lines and addressing potential congestion.
• Customer service: Addressing patron concerns, resolving minor issues, and ensuring a positive experience for all.
• Pre-show preparation: Setting up the entrance area, checking seating arrangements, and ensuring all necessary signage is displayed.

Qualifications

• Strong communication skills: Ability to clearly and politely interact with guests, providing directions and answering questions.
• Customer service focus: Prioritizing guest satisfaction and creating a welcoming environment.
• Attention to detail: Accurately verifying tickets and ensuring guests are directed to the correct seats.
• Physical stamina: Standing for extended periods and navigating through the venue to assist patrons.
• Problem-solving abilities: Addressing minor issues and resolving customer concerns effectively.

Physical Requirements

• Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays
• Ability to lift up to twenty-five (25) pounds.
• Ability to stand for extended periods of time while navigating multiple levels and areas within a venue.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.

Benefits

• This position is not eligible to participate employer-sponsored benefits
• Part-time staff have access to a discounted daily rate for parking
• Sick time is offered in accordance with Minnesota's Earned Sick and Safe Time