Senior Manager, ESS Technical Support at MICROVAST INC – Clarksville, Tennessee
Explore Related Opportunities
About This Position
Senior Manager, ESS Technical Support
Are you ready to be part of a company that's not just talking about the future, but energetically shaping it? Join the Microvast Team (NASDAQ: MVST), a technology innovator that designs, develops and manufactures lithium-ion battery solutions. Founded in 2006 and headquartered in Stafford, TX, Microvast is renowned for its cutting-edge cell technology and its vertical integration capabilities which extend from core battery chemistry (cathode, anode, electrolyte, and separator) to battery packs. By integrating the process from raw material to system assembly, Microvast has developed a family of products covering a broad breadth of market applications. More information can be found on the corporate website: www.microvast.com
If you’re ready to be part of a company that’s not just adapting to change, but driving it, Microvast is the place for you. Apply now and electrify your career with a true leader in the global energy transformation.
Job Description
Serve as the senior technical bridge between customers, business development, product teams, engineering, and project execution. This role supports pre-sales solution development, technical proposals, compliance reviews, customer technical discussions, and field issue coordination to help win business and ensure successful deployment.
Key Responsibilities- Act as the primary technical support leader for U.S. ESS customers and internal commercial teams.
- Support pre-sales activities including opportunity qualification, application assessment, solution definition, and customer requirement review.
- Prepare or support technical proposals, compliance matrices, bid responses, and customer-facing technical presentations.
- Translate application requirements into technically sound ESS solutions covering battery systems, PCS, EMS, HVAC, fire protection, controls, and integration scope.
- Review RFPs/RFQs and identify technical risks, specification gaps, clarifications, and compliance requirements.
- Lead technical discussions with customers, consultants, EPCs, utilities, AHJs, and project stakeholders.
- Coordinate with engineering and product teams on customizations, technical feedback, and product improvement recommendations.
- Support factory acceptance, commissioning support, field troubleshooting, root cause analysis, and corrective action coordination when required.
- Provide technical training to customers, partners, and internal teams.
- Help develop standard technical documents, application notes, troubleshooting guides, and response templates.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Energy Engineering, or related technical field; advanced degree preferred.
- 10+ years of technical experience in ESS, battery systems, power systems, renewable integration, or similar customer-facing technical roles.
- Strong technical knowledge of battery energy storage systems and related subsystems including BMS, PCS, EMS, thermal management, fire suppression, controls, and integration.
- Experience supporting pre-sales, applications engineering, technical sales, field support, or system deployment in the U.S. market.
- Ability to review specifications, single-line diagrams, technical bid packages, and project technical deliverables.
- Strong understanding of system safety, commissioning, reliability, troubleshooting, and field issue resolution.
- Excellent communication skills and the ability to explain complex technical topics to both technical and non-technical audiences.
- Ability to travel as required across the United States.
- Familiarity with relevant U.S. ESS codes, standards, and certifications such as UL, NFPA, IEEE, and utility or customer technical requirements.
- Experience with grid-connected ESS, microgrids, renewable-plus-storage systems, or data center backup / power quality applications.
- Experience supporting utilities, developers, EPCs, or large commercial and industrial customers.
- Knowledge of commissioning, SCADA/EMS integration, performance testing, and warranty support processes.
- Technical problem solving
- Customer-facing communication
- Systems thinking
- Proposal and bid support
- Risk identification and mitigation
- Cross-functional coordination
- Technical support effectiveness for sales opportunities
- Proposal quality and response time
- Customer technical satisfaction
- Issue resolution speed and quality
- Reduction of technical risk during bidding and execution
Expected Compensation
Annual salary + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Applicants for employment at Microvast must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Microvast is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws. Microvast is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Microvast. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Privacy Policy - Microvast.
Scan to Apply
Job Location
Job Location
This job is located in the Clarksville, Tennessee, 37040, United States region.