Customer Service Representative - Insurance Division at Brabo – Plymouth, Massachusetts

Brabo Insurance, a proud veteran-owned company, has supported over 700 businesses nationwide since 2016. Recognized on the Inc. 5000 list, we provide Payroll, HRIS, ASO, Benefits, and Insurance services — all under one roof.
Our growth is driven by our 5 Core Values:
Quality. Communication. Partnership. Accountability. Growth.
We are expanding our Insurance division and looking for a service-minded professional who enjoys helping clients, solving problems, and being part of a collaborative team.

As a Customer Service Representative, you will serve as a key point of contact for our commercial insurance clients. Your primary responsibility is to deliver a responsive, high-quality service experience while supporting clients with policy questions, documentation requests, audits, and account updates.
This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in helping clients feel supported and informed.
This is an entry-level opportunity with a clear career growth path into licensed insurance account management. We provide training and support for you to obtain your Massachusetts Property & Casualty license within your first four months.
Starting Pay: $25.00 per hour

• Serve as a primary point of contact for client questions and service needs
• Respond to phone and email inquiries promptly and professionally
• Assist clients with policy changes, endorsements, certificates of insurance, and renewals
• Clearly explain insurance processes and next steps
• Ensure every client interaction reflects Brabo’s commitment to quality and communication

• Maintain accurate documentation in our agency management system
• Assist licensed team members with renewal preparation and proposals
• Help ensure deadlines are met and follow-ups are completed

• Support clients during workers’ compensation and general liability audits
• Gather required payroll and classification documentation
• Coordinate with insurance carriers to reconcile audit information
• Communicate audit outcomes clearly and professionally

• Work closely with Brabo’s Payroll and Benefits teams to ensure consistent client information
• Pull payroll reports to support audits and underwriting
• Help create a seamless experience for clients utilizing multiple Brabo services

• Participate in ongoing training and mentorship
• Obtain your Massachusetts Property & Casualty license within 4 months (company-supported)
• Develop toward future roles such as Licensed Account Manager or Producer

We are seeking someone who:

• Has strong communication and interpersonal skills
• Is organized and detail-oriented
• Enjoys helping clients and solving problems
• Can manage multiple tasks and deadlines
• Is comfortable reviewing reports and working with numbers
• Is proficient in Microsoft Office (Excel experience preferred)

Prior experience in customer service, payroll, insurance, banking, or HR is helpful — but not required.
A willingness to study for and obtain a Massachusetts Property & Casualty license within 4 months is required (company support provided).

• Competitive hourly compensation
• Clear career advancement path in insurance
• Paid licensing support and mentorship
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and parental leave
• Hybrid flexibility (Plymouth office + remote options)
• Collaborative, growth-focused team culture

Job Type: Full-Time, Permanent
Schedule: Monday–Friday
Work Setting: Hybrid (Plymouth, MA office + remote flexibility)