Medical Assistant (PHRN) in Makati City at Genfinity Philippines, Inc.

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.
We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author Health, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.
If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together!

Position Overview:

The Medical Assistant contributes to the delivery of virtual-first, multidisciplinary care for patients with serious mental illness and substance use disorders. This role facilitates virtual appointments, gathers and documents essential health information, and supports medication reconciliation and symptom tracking.

Role Classification: Non-technical

Roles and Responsibilities:

• Initiate virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers.
• Help to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent, and similar tasks.
• Support staff to complete tasks such as vital sign collection, consent collection, recording, and scheduling of future appointments.
• Work as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, and Facilitated telehealth coordinators to provide high quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders.
• Ensure smooth patient and workflow within the department and assist the patient care team in implementing the medical plan of care.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Process incoming and outgoing calls in an independent and professional manner.
• Perform other duties as assigned or as they arise.

Required Qualifications:

• Philippine Registered Nurse
• At least 1 year of clinical experience
• Strong time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.
• Ability to understand medical/behavioral health/mental health terminology.
• Ability to write clear notes in a patient’s chart and assist with constructing patient-centered care plans.
• Comfort with ambiguity and working in a new, fast-paced environment.
• Amenable to work Monday to Friday on US business hours
• Must be willing to work in Makati or Pasig Office
• Willing to work full-time onsite.

Nice to have:

• Clinical experience in a behavioral health setting
• Bilingual in Spanish and English is an advantage

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

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