Customer Service Coordinator at McCoy-Rockford Inc – Austin, Texas

Do you thrive on variety in your work? This opportunity combines the responsibilities of Sales Coordinator and Order Manager into one dynamic role!

If you enjoy a fast-paced, detail-oriented environment where no two days are the same, love solving problems, and are energized by being a key member of a multidisciplinary sales project team, this could be the perfect fit for you. Keep reading to learn more…

You will fit in great if you resonate with our values – Make ‘em Love Ya, Doing the Right Thing is the Right Thing to Do, Together We’re Better, Trust Starts with Me and For the Health of It.

This role includes an immersive training experience designed to set you up for success. New hires will participate in two weeks of hands-on training in Houston during the first and third weeks of employment. All travel, lodging, and business-related expenses will be fully covered by the company, so employees will not incur any out-of-pocket costs.

During this time, you’ll have the opportunity to learn directly from experienced team members, gain exposure to our operations, and build relationships across the organization.

The Ideal CandidateWe’re looking for someone who:

Loves learning and seeks to expand their knowledge

Enjoys detail work and takes pride in high accuracy

Embraces change and adapts easily

Gets energized by creating happy clients

Is technically savvy — fluent in Excel and other Microsoft tools, and able to quickly learn proprietary software

Takes initiative, bringing ideas and recommendations to the team

Communicates clearly by email, phone, instant messaging, and in person

Thrives under multiple deadlines and shifting priorities

Brings curiosity to learn a vast catalog of products and product combinations

Enjoys working with a wide range of personalities and roles, both internally and externally

As knowledge grows, enjoys teaching and mentoring others — even across departments

What You’ll Do Each DayPrepare accurate quotes and handle change requests from sales, designers, and customers

Place orders with manufacturers and verify acknowledgements

Work with manufacturing partners to confirm pricing, order specs, and shipping updates

Track shipments and communicate proactively about any issues

Meet regularly with your team both in-person and via video calls

Follow accounting guidelines for order approvals, documentation, and e-filing

Problem-solve with your team on any order-related issues

Provide delivery crews with clear instructions and coordinate any follow-up for parts, repairs, or return trips

Collaborate with accounting to ensure accurate billing

Manage a high volume of emails from vendors, team members, and client

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.