Sales Support & Workflow Coordinator at DUNCAN PARNELL INC – CHARLOTTE, North Carolina

The Sales Support & Workflow Coordinator is responsible for supporting both the sales and production teams to meet project deadlines, processing orders based on sales quotes, and managing larger projects throughout the production lifecycle. This role requires strong computer skills, proficiency in Adobe Creative Suite, and the ability to multitask in a fast-paced, team-oriented environment.

Essential Functions and Duties

• Support the sales team and customers with quoting and processing incoming projects, including order entry
• Create production work orders detailing materials, dimensions, customer preferences, etc.
• Daily invoicing of orders
• Pre-flight and prepare ready-to-print artwork for production using Illustrator
• Coordinate with Production Manager / Dept. Supervisors to ensure turnaround times are manageable
• Update the production job board with revised due dates based on customer requests
• Consistent communication with team including: teams meetings & daily huddle ups
• Coordinate with installation team for scheduling, update clients
• Coordinate with outsourced vendors, gather quote information and submit orders
• Generate and track special order POs for outsourced items
• Handle phone inquiries for job status, quotes, orders, and changes
• Understand which materials/substrates are appropriate for various sign applications
• Manage processed orders throughout production life cycle – including QC-ing larger orders
• Additional tasks as assigned

• Bachelor's Degree
• Proficient in Adobe Illustrator and Photoshop
• Competent in Microsoft Office products, basic computer skills
• Excellent verbal and written communication skills

Competencies

• Strong work ethic
• Ability to work in a fast-paced environment
• Able to multi-task/simultaneously work on multiple projects
• Organized with meticulous attention to detail & accuracy
• Execute/Complete assignments in a time sensitive manner
• Team Player – works well independently and with coworkers

Benefits Include:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities