Valet Captain in Miami, Florida at Distro

Position Overview:

• The Valet Captain handles every element of the exterior and arrival operations - valet, door service, curbside logistics, and the visible front-of-house presence that greets every tenant and guest

Core Responsibilities:

• Arrival Experience: Ensure every interaction in the arrival zone meets the building's Class X standards.

• Service Standards & Choreography: Ensure consistency across every shift and every team member.

• Visibility:Serve as a visible, welcoming, modeling presence within the arrival zone throughout the day.

• Valet Operations: Oversee all valet operations including vehicle intake, parking, retrieval, and key management with full accountability for vehicle safety, service speed, and guest experience. Ensure all valet staff hold valid Florida driver's licenses and operate vehicles with the care expected in an ultra-luxury environment.

• Traffic & Curbside Management: Manage traffic flow and curbside logistics to ensure an unobstructed, organized, and elegant arrival zone always. Anticipate high-volume periods, events, and VIP arrivals and prepare the team accordingly.

• Vehicle & Documentation Protocols: Maintain accurate vehicle logs, damage documentation protocols, and end-of-shift reconciliation procedures. Ensure all records are complete, accurate, and available for review at any time.

• Coaching & Performance Management: Deliver real-time coaching to maintain the team's service edge. Address performance gaps directly and promptly - the arrival zone standard is non-negotiable.

• Cross-Departmental Coordination: Partner closely with the Concierge Manager, Security, and Facilities teams to ensure smooth operational flow throughout the building's arrival zone. Communicate anticipated arrivals, VIP visits, and event-driven traffic volumes to relevant departments in advance.

• Tenant Relations: Handle tenant concerns related to arrival service professionally and with full ownership. Resolve issues at the point of contact whenever possible - escalate only when necessary and always with full context.

Qualifications:

• 1-2 years as Valet Captain in luxury hotels, resorts, or premium residential settings.

• Valid Florida driver's license with a clean record. Ability to operate various vehicle types including high-end and exotic cars.

• Impeccable professional presentation.

• Strong logistical skills and ability to manage busy periods without compromising service.

• Clear and professional communication, effective in giving and receiving instructions.

• Physical stamina for active, outdoor, sustained presence.

• Bilingual English/Spanish strongly preferred.

Physical Requirements:

• Ability to stand, walk, and stay active outdoors for extended periods in Miami climate.

• Ability to open and close doors, assist with luggage and packages, and perform physical hospitality tasks throughout the shift.

• Comfort operating in exterior conditions including heat, humidity, and inclement weather as required.

Who You Are:

• A natural front-of-house presence who positively impacts the arrival zone.

• Operationally sharp, anticipating and preparing for busy times.

• Proud of the building's image and take first impressions seriously.

• Calm, composed, and solution-oriented in busy or unpredictable situations.

• Genuinely hospitable and sincere in warmth and service.

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