Operations Director at Franchise Management Services – Easton, Maryland

Operations Director

Job description:

Franchise Management Services, one of the fastest growing Dunkin' franchise organizations in the Delaware and Maryland area, has an immediate opening for an Operations Director.

We'll let you in on a little secret... while everyone knows that America Runs on Dunkin', we know that Dunkin' runs on our incredible team members. Ready to come run with us?

Here's what's in it for you:

To keep our amazing team running, you will be offered a bunch of perks:

• Pay: starting at 125K + bonus potential (up to 20% of salary)
• Auto
• Discounted college degree program
• Career development and growth
• Training and ongoing development opportunities
• Employee discount
• Paid Time Off*
• Healthcare*

*eligibility requirements

Here's what you can expect:

• Manage a sizable, geographically disbursed network of stores
• Develop district, store, and assistant managers who exceed guest expectations, grow sales and maximize profit by rigorously selecting, diligently training and thoughtfully coaching and mentoring staff.
• Implement incentives to improve speed of service and product quality
• Ensure all stores are adequately staffed with quality Team Members and Shift Supervisors
• Develop and implement monthly payroll budgets
• Develop and implement monthly and quarterly food cost targets
• Implement all local and national Marketing
• Develop and implement initiatives to drive sales growth
• Maintain management depth by regularly planning for succession, actively recruiting and critically selecting internal and external management candidates.
• Maintain Food Safety Standards and implement Food Safety Initiatives
• Manage each districts P&L including cost of goods sold and operating expenses
• Follow up on all customer and employee complaints and ensure necessary corrective measures at store level
• Coordinate all activities associated with timely new store openings
• Familiarity with Excel, Word, Quick Books required
• Franchise network management and Operations Management
• Lead day-to-day operations with a multi-unit portfolio of stores
• Managing an area of multiple food service locations
• Regional management extending to MD, DE and the Baltimore-Annapolis areas
• Provide role model leadership training and development for your team

These individuals will:

• Exhibit an enthusiasm for the business
• Take pride in delivering consistently superior customer service
• Provide role model leadership training and development for your team
• Exemplify the highest integrity, work ethic and team-orientation
• Report to the Operations Director
• Strive to create the best operating reputation on the Eastern Shore.
• Be willing to have fun!

Proven success in QSR management is preferred. Drive-thru service experience is essential.

We offer a very attractive total compensation plan including base salary, bonus and comprehensive benefits package

If you like high standards and aspire to be a part of a dynamic growth organization with a career track, please apply immediately.

In return for your loyalty and determination to succeed we will offer you an exciting career within our growing business.

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.