Program Administrative Assistant at Easter Seals Florida Inc – Palm Bay, Florida

Salary will be $17.00 per hour

Full-time position 35 hours per week plus insurance and time off benefits

Work schedule will be Monday through Friday, 8:00 am to 3:00 pm

Join a mission-driven team making a meaningful impact every day!

Easterseals Florida is seeking a detail-oriented, customer-focused Program Assistant to support the administrative operations of our program. If you enjoy helping families, keeping things running smoothly behind the scenes, and being a key support to both staff and clients, this role may be a perfect fit. As the Program Assistant, you will help ensure the program office operates efficiently and that families receive exceptional service.

Responsibilities

• Provide administrative support including answering phones, managing supplies, and maintaining office equipment
• Maintain client files and electronic records (demographics, payments, enrollments, discharges)
• Collect and document private pay fees and make required daily deposits
• Greet caregivers/families, assist with questions or concerns, and conduct tours for prospective clients
• Obtain service authorizations and coordinate paperwork for sponsorship funds
• Gather and submit monthly billing documentation; assist with Medicaid Provider Applications and track completion
• Maintain tracking lists for FSPs, Medicaid Plans of Care, and Authorizations
• Support new staff onboarding and participate in monthly fire drills
• Provide coverage to meet ratio as needed (not applicable to school programs)
• Assist the Center Director with marketing and community outreach activities

What we offer

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 403B Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

Qualifications

• One-year college or technical school certificate and six months of related experience/training – or an equivalent combination of education and experience.
• Excellent customer service and communication skills (both written and verbal).
• Strong attention to detail, accuracy, and organizational skills.
• Proficiency in Microsoft Office and strong general computer skills.
• Fast and accurate typing/keyboarding; ability to enter data precisely into electronic systems.
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, to drive to meetings and for other business-related needs (minimum age of 21 and good driving history)

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP) (including medical marijuana).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.