Yard Attendant at Milne Road Solutions – Sparks, Nevada

The Yard Attendant is responsible for the efficient day to day coordination and execution of Yard Operations. The Yard attendant is a key member of the Milne Towing Services Team who is responsible for day-to-day yard operations including: Auction Preparation, Customer Service, Facility Maintenance & Cleaning, Tool & Tow Equipment Maintenance/Forklift, Vehicle Storage Management, Security and office backup. The success of this position hinges upon excellent operational execution, attention to detail, highest level of honesty and integrity and clear, effective communication with all employees.

Customer Service

· Open and Close Yard Gate: 8:00 am Open; 5:00 pm Close & Lock

· Provide positive appearance & attitude to customers

· Carry and respond to radio/cell phone when on-duty or on-call

· Support Dispatchers and Office Staff for Yard/shop related requests

· Escort customers to vehicles to retrieve registrations or personal belongings

· Ensure appropriate paperwork filled out for escort, property removal, etc.

· Escort/show Insurance adjusters to vehicles

· Release vehicles we needed maintaining attention to detail and instruction

· Provide General Customer Assistance

Auction

· Auction Set-up

· Verify Auction Vehicle Set-up with Lien Department and Supervisor

· Move vehicles into auction order

· Clean Auction Vehicles to standard defined by vehicle condition

· Remove license plates from auction vehicles

· Coordinate getting keys made for specified vehicles

· Ensure key paperwork given to manager in timely fashion

· Work with Impound Department to determine how much effort to put into getting vehicle to run prior to auction

· Manage Items removed from Auction vehicles

· Store personal property in designated secure area

· Discuss disposition of personal property items management prior to any disposal

· Arrange for donation to Designated Charities

Auction Day

· Set up Auction Signs

· Run Battery Cart & Start Cars

· Provide security during auction

· Assist buyers with getting their purchased vehicles loaded and out of yard

· Manage Vehicle Keys

Facility Maintenance

· Maintain Clean Yard – free of car parts, garbage & weeds

· Maintain Yard Street Frontage – free of garbage & weeds

· Ensure Fences, Gates, and Shop Doors are Properly Functioning – Repair as required

· Replace burned out lights

· Empty Garbage

· Ensure Yard Entrance/Driveway are Properly Maintained

· Hoses disconnected in freezing weather and coiled and neat all times

· Equipment put away

· Perform Minor Repairs and/or report issues to Manager

· Maintain Signs/Remove Graffiti

· Work with Drivers to reduce yard damage

· Repair major cracks in asphalt

· Clean & stock supplies as needed during the week

· Request materials or outside assistance as required to maintain premises

Forklift

· Obtain current Forklift certification

· Ensure Forklift General Maintenance Items & Inspection Performed

· Track Maintenance Interval and arrange for forklift service as required

· Ensure Forklift is clean, oiled, greased (weekly)

· Ensure Forklift kept inside in inclement weather

Vehicle Storage

· Ensure Vehicles are stored based upon yard storage plan

· Vehicles with obvious valuable personal property visible – indoor storage

· Ensure all vehicles that may be leaking have drip pan placed underneath

· Ensure any Hazardous waste is cleaned up appropriately

· Protect “Wrap” Vehicles from weather - as appropriate

· Conduct required vehicle inventory per accounting

· Provide office with daily record on specified forms of any vehicle receiving Hazmat and/or Protective wrap to facilitate proper billing

· Note whether any open vehicles have personal property present and notify Supervisor if theft danger exists

· Minimize vehicle movement as much as practical

Security

· Escort at all times, unauthorized people entering yard

· Recommend better ways to protect yard, vehicles and personal property

· Be visible and assist as necessary dispatch/office staff if unruly people are causing disturbance

· Notify police agencies immediately if any person is threatened by another

Key Performance Metrics

· All tasks completed in a quality, timely and efficient manner

· Yard clean and maintained

· Safe and efficient use of all equipment including forklift