Comfort Advisor at ACS Air Conditioning Specialist Inc – Brevard, North Carolina

Comfort Advisor

Introduction

Join our dynamic team at MAC as an HVAC Comfort Advisor, where you'll play a crucial role in delivering exceptional comfort solutions to our valued clients. As a trusted advisor, you will have the opportunity to assess customer needs, recommend tailored HVAC solutions, and ensure optimal satisfaction. Embrace a career that combines your technical expertise with outstanding customer service, and help us create comfortable, energy-efficient environments for our community in Asheville, NC!

Job Responsibilities

- Conduct thorough consultations with potential clients to assess their HVAC needs and preferences.

- Provide expert advice on HVAC systems, products, and services to meet the specific comfort needs of customers.

- Prepare and present detailed proposals and cost estimates for HVAC installations, upgrades, or maintenance services.

- Educate customers on energy efficiency options and recommend solutions that align with their budget and comfort requirements.

- Build and maintain strong relationships with clients through regular follow-ups and exceptional customer service.

- Collaborate with the installation and service teams to ensure seamless project execution and customer satisfaction.

- Stay updated with the latest HVAC technologies, trends, and regulations to offer informed recommendations.

- Track and report on sales activities, targets, and results to management.

- Attend industry events, workshops, and training sessions to enhance product knowledge and sales skills.

- Handle customer inquiries and resolve any issues or complaints promptly and professionally.

Job Requirements

- High school diploma or equivalent; additional HVAC-related certifications preferred

- Minimum 2 years of experience in HVAC sales or a related field preferred

- Strong understanding of HVAC systems, products, and industry standards preferred

- Proven track record of meeting or exceeding sales targets

- Excellent communication and interpersonal skills

- Ability to assess customer needs and recommend appropriate HVAC solutions

- Proficient in using CRM software and other sales tools

- Valid driver’s license and reliable transportation

- Strong problem-solving skills and attention to detail

- Ability to work independently and as part of a team

- Willingness to work flexible hours, including evenings and weekends, as required

- Ability to conduct in-home and on-site consultations with professionalism