Housekeeper at Atlantic Hospitality Management – Biddeford, Maine

The Lead Housekeeper is responsible for maintaining cleanliness, comfort,

and hygiene throughout the hotel by cleaning and preparing guest rooms, bathrooms,

and public areas, changing linens and towels, replenishing amenities, handling laundry

services, inspecting rooms for quality and maintenance issues, responding to guest

requests, managing lost and found items, ensuring safety and sanitation standards are

followed, maintaining adequate supplies, and coordinating with the MOD and

maintenance departments to ensure rooms are ready for guests.

Responsibilities:

Quality Control:

-Regularly inspect guest rooms and public areas to verify cleanliness standards are

met.

-Address any cleanliness issues promptly and ensure corrective action is taken.

-Monitor guest feedback and implement necessary adjustments to cleaning practices.

Supply Organization & Inventory Oversight:

-Maintain adequate stock levels of cleaning supplies, linens, and guest amenities.

-Monitor usage and order supplies as needed to prevent shortages.

-Ensure proper storage and handling of cleaning chemicals.

Operational Efficiency:

-Develop and implement strategies to optimize cleaning procedures and improve

efficiency.

-Monitor cleaning schedules and adjust as needed to meet demands.

-Identify areas for cost reduction within the housekeeping department.

Compliance:

-Ensure adherence to all safety regulations and hygiene standards related to cleaning

procedures.

-Maintain proper documentation regarding cleaning tasks and inspections.

Linen & Laundry Oversight

-Track linen par levels and ensure proper rotation and ordering.

-Maintain a linen loss and damage report to identify trends and cost-impact areas

-Coordinate quarterly inventory counts and reconcile discrepancies.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Additional Responsibilities:

· Any other duties assigned by Supervisor.