Cocktail Server at Silverado Franklin – Deadwood, South Dakota

About the Role:

As a Cocktail Server, you will play a vital role in delivering an exceptional guest experience by efficiently serving beverages and ensuring customer satisfaction in a fast-paced environment. Your primary focus will be to take orders, serve cocktails and other drinks promptly, and maintain a clean and organized service area. You will act as a friendly and knowledgeable ambassador of the establishment, providing recommendations and answering questions about the menu. This role requires excellent communication and multitasking skills to manage multiple tables and guests simultaneously while maintaining a professional demeanor. Ultimately, your efforts will contribute to creating a welcoming atmosphere that encourages repeat business and positive reviews.

Minimum Qualifications:

• Legal age to serve alcohol in the United States (typically 18 or 21 depending on state laws).
• Previous experience in a customer service or food and beverage role.
• Ability to stand and walk for extended periods during shifts.
• Basic math skills for handling transactions and making change.
• Strong communication skills and a friendly, approachable demeanor.

Preferred Qualifications:

• Experience specifically as a cocktail server or bartender.
• Knowledge of cocktail recipes and mixology principles.
• Certification in responsible alcohol service (e.g., TIPS or ServSafe Alcohol).
• Ability to work flexible hours including nights, weekends, and holidays.
• Multilingual abilities to assist a diverse clientele.

Responsibilities:

• Greet guests promptly and courteously, taking drink orders accurately and efficiently.
• Prepare and serve cocktails and other beverages according to established recipes and standards.
• Maintain cleanliness and organization of the bar and service areas throughout the shift.
• Monitor guest satisfaction and respond promptly to any requests or concerns.
• Collaborate with bartenders and other staff to ensure smooth service flow and timely delivery of orders.
• Handle cash and process payments accurately while adhering to company policies.
• Comply with all health, safety, and alcohol service regulations.

Skills:

The required skills such as communication and customer service are essential for interacting effectively with guests and ensuring their needs are met promptly. Multitasking and organizational skills help manage multiple orders and maintain a clean service area simultaneously. Basic math skills are used daily to process payments and handle cash accurately. Preferred skills like knowledge of cocktail recipes enhance the ability to make recommendations and answer guest questions confidently, improving the overall experience. Additionally, responsible alcohol service training supports compliance with legal requirements and promotes a safe environment for both guests and staff.