Restaurant Leader at FOCUS GROUP SERVICES LLC – Lawton, Oklahoma

Job Descriptions:

Summary of Job Scope and Expectations:

The Restaurant Leader (RL) position is responsible for the successful operations of a single store, with accountability for:

• Ensuring Workability, Intensity & Integrity
• Upholding high Operations standards and being the best
• Achieving store financial targets
• Being a Team Builder & Trusted Leader: Managing and directing the work of store Associates
• Recruiting and hiring store Associates
• Training, coaching, developing, and disciplining store Associates
• Providing for the safety and security of Guests and Associates
• Building emotional connection with Guests through Food, Service & Ambiance
• Responding to Guest and Associate complaints and consulting with other company resources as necessary
• Ensuring the delivery of exceptional Guest experiences
• Promoting brand awareness
• Community Outreach
• The RL manages a successful store in fulfillment of the Focus’s vision.

Essential Function

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions:

People

• Management: Manages the day-to-day store operations and activities of store Associates. Plans daily work activities and allocates work assignments among Associates based on business needs. Analyzes store scheduling needs and schedules Associates consistent with staffing needs.
• Culture: Lives and cultivates Focus's Mission, Culture, and Values to ensure Focus's vision is alive and in action.
• Recruitment: Recruits store Associates to ensure store is well staffed. Manages staffing levels by retaining quality performers and developing a pipeline of internal and external talent, including potential successor to own position.
• People Development: Develops store Associates and promotes teamwork. Assesses internal talent and creates performance plans (IDPs) for store Associates. Identifies and develops high potential Associates for higher levels within the store or the Area.
• Training: Trains store Associates on company policies and procedures and on Operations standards. Ensures store Associates receive mindset and skill set training as well as personal development opportunities. Associate Relations/Work Safety: Promotes a safe and empowering environment for Team Panda to listen, appreciate and challenge each other. Seeks the assistance of the ARL and HR on Associate relations and work and food safety issues.

Guest

• Exceptional Guest Experience: Develops an exceptional Guest experience at the store. Continuously strives to enhance the Guest experience in terms of food quality, Guest experience, and ambience. Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Handles Guest complaints. Brings food safety issues to the attention of ARL.
• Brand Awareness: Executes national and local marketing initiatives. Ensures effective implementation of new products according to company standards. Builds brand awareness in the community through involvement in community activities.

Financial

• Financial Results: Achieves store sales and profit goals and manages store overhead, cash, and other assets. Balances financial results with Associate and Guest experience, food quality, and safety.
• Planning: Identifies opportunities to improve store performance and implements action plans.

Job Requirements:

Education and Experience:

• High school diploma required; Associate’s degree preferred
• Minimum one to two years of Operations experience
• Must pass Cooking Test annually
• Must be flexible to move to a store within a radius of 50 miles from home and to work flexible schedule, including weekends

Food Safety:

• Serve Safe certified

Knowledge, Skills and Abilities:

Competencies:

In addition to Competencies for Operations Associates, the following are Focus Mindset and Leadership Behaviors for RL (Core People Development Competencies indicated in bold):

• Developing Direct Reports and Others
• Listening
• Motivating and Inspiring Others
• Caring about Direct Reports and Others
• Hiring and Staffing

Success Measures: