IT Systems & Support Engineer (Hybrid AD / M365) at In Time Tec – Meridian, Idaho

In Time Tec, a global software solutions company based in Meridian, Idaho, is hiring a full-time Governance Risk and Compliance Engineer. Founded in 2009, In Time Tec is committed to creating abundance for our partners, employees, stakeholders, and the community. We partner with clients, often working onsite in their offices to explore and understand business requirements to deliver long-term custom software services. We are recognized as one of Inc. 5000's fastest-growing privately-held companies and have been named as one of the Best Places to Work in Idaho for five consecutive years.

In Time Tec offers competitive compensation, health/vision/dental benefits, 401k, FSAs, tenure-based paid time off, and countless personal and professional development opportunities.

Are You a Fit?

Those who thrive at In Time Tec are focused first and foremost on people and making a difference for others. They are committed to and have a passion for learning their craft and developing themselves as leaders. Competency to deliver and perform is required. Work is seen as a vehicle to create abundance for our partners, teams, families, and community.

Those who need predictability, clearly defined roadmaps, consistent direction, and a set schedule may find In Time Tec's work environment challenging.

If you are considering joining In Time Tec, we strongly encourage you to read our blog posts, listen to our podcasts, read reviews, etc. to get a better sense of who we are.

Please explore the resources provided below:

· https://www.intimetec.com/

· https://www.glassdoor.com/Reviews/In-Time-Tec-Reviews-E484136.htm

· https://www.youtube.com/watchv=03gQSvmG2Ps&feature=youtu.be

· https://www.youtube.com/watch?v=mG3zwQhrigo

IT Systems & Support Engineer (Hybrid AD / M365)

Department: Information Technology

Reports To: Senior IT Manager (Remote)

Employment Type: Full-Time

Salary Range: $50,000 – $60,000 USD

Position Summary

We are seeking a technically capable and growth-oriented IT Systems & Support Engineer to serve as the primary on-site IT presence for our U.S. office. This role blends hands-on user support with increasing exposure to systems administration responsibilities in a hybrid Active Directory / Entra ID / Microsoft 365 environment. The ideal candidate is comfortable working independently, capable of structured troubleshooting, and interested in growing toward server and network administration over time.

On-Site Technical Operations

· Serve as the sole on-site IT resource for approximately 100 users.

· Provide Tier 1–Tier 2 support for Windows endpoints, M365 services, VPN access, and application access requests.

· Manage onboarding and offboarding in hybrid AD / Entra environments.

· Support Intune-managed endpoints and device compliance policies.

· Maintain conference rooms, shared workspaces, and office IT infrastructure.

· Maintain accurate documentation within the ticketing system.

Hybrid Identity & M365 Administration

· Support user lifecycle management across Active Directory and Entra ID.

· Troubleshoot identity synchronization and authentication issues.

· Assist with Conditional Access and MFA enforcement.

· Manage M365 licensing and access control assignments.

Infrastructure Exposure & Growth Path

· Assist with VM provisioning and maintenance.

· Support U.S.-based server and network infrastructure.

· Participate in patch management and system monitoring activities.

· Gradually assume responsibility for Group Policy, server management, and networking tasks.

Security & Operational Balance

· Support implementation of security controls while maintaining operational efficiency.

· Communicate risk and trade-offs clearly when necessary.

· Identify and escalate security gaps or misconfigurations.

Cross-Team Collaboration

· Coordinate with global IT counterparts on shared services.

· Clarify ownership boundaries to prevent operational gaps.

· Maintain professional communication across distributed teams.

Required Qualifications

· 2+ years of experience in IT support or systems support.

· Working knowledge of Windows desktop administration.

· Experience with hybrid AD / Entra ID environments.

· Experience supporting Microsoft 365.

· Basic understanding of TCP/IP networking concepts.

· Experience with endpoint management tools (Intune preferred).

· Strong written and verbal communication skills.

· Ability to work independently with limited in-person supervision.

Preferred Qualifications

· Exposure to virtualization platforms (Hyper-V, VMware, or Azure).

· Experience with Group Policy and Conditional Access.

· Basic PowerShell knowledge.

· CompTIA A+, Network+, or similar certifications.

· Demonstrated interest in systems administration or infrastructure engineering.

Growth Opportunity

This role is designed for a candidate who is interested in growing into a Systems Administrator position within 12–24 months as the organization scales. Successful candidates will demonstrate ownership, technical curiosity, and the ability to operate independently in a hybrid environment.