Client Services Coordinator at Ohio Equities – Columbus, Ohio

About Our Company

NAI Ohio Equities is Central Ohio’s most trusted commercial real estate partner. Over more than 50 years, we’ve earned a reputation for delivering specialized expertise and service to our client partners—driving results while building lasting relationships. Our brokerage and property management teams bring diverse experience across assets and industries, working in lockstep to deliver strategic, integrated solutions.

As a people-first organization, we focus on creating opportunities for professional growth and developing tomorrow’s talent, today. We value teamwork and collaboration and foster a culture that supports long-term careers and continuous development.

About the Role
As a Client Services Coordinator, you will play a key role in supporting our commercial real estate professionals and their clients. You're at the forefront of the action, delivering exceptional support to up to five assigned agents. From project management to marketing support, you're the go-to guru for all things Commercial real estate. You have a passion for proposal creation and presentation. You're ready to tackle any client-facing challenge, or transaction management task that comes your way. This role blends organization, attention to detail, and client service, helping our agents deliver an exceptional experience to their clients from start to finish.

Marketing:

• Utilizing templates to create and format proposals, presentations, broker opinion of values, analysis spreadsheets and correspondence using MS Word, Excel and/or InDesign.
• Create and maintain marketing materials for property listings (flyers/brochures, investment offering memorandums, custom aerial mapping) and ensure properties are up to date in all listing databases.
• Ordering of professional photography, property signage, and other marketing materials.
• Format and distribute email marketing, direct mailers, and property announcements.
• Support agents in creating, writing, and posting social media content, newsletters, blogs, maintaining individual and/or team websites as well as coordinating events.
• Ensure consistency with brand standards across all marketing deliverables.

Business Operations:

• Process lease and sale paperwork, collect all pertinent documentation, and maintain client/property files.
• Manage multiple projects simultaneously.
• Work with agents on transaction procedures including timelines, commission vouchers and invoices, vendor communication, and pipeline maintenance.
• Support agents through market research, business development, preparing/updating reports and surveys, and database/CRM management

Administrative:

• General duties such as scheduling meetings, printing, binding tour books, conference room set up, and maintaining agent calendars.

Collaboration & Teamwork:

• Partner with the Senior Marketing Coordinator to manage workflow and prioritize projects.
• Work closely with the Marketing Team to ensure materials align with company strategy and messaging.
• Collaborate with team members to improve processes, templates, and overall client service delivery.
• Covering receptionist duties from time to time.

Qualifications

• 1–3 years of experience in marketing, client services, or administrative support (experience in the real estate industry is preferred but not required)
• Strong organizational and time management skills with high attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Proficient in Adobe InDesign, Photoshop, and Illustrator (willingness to learn additional skills required).
• Familiar with large language models (LLM) best practices for ChatGPT, Copilot, etc.
• Knowledge of Mailchimp/Constant Contact and Social Media platforms
• Excellent written and verbal communication skills.
• Ability to balance multiple projects in a fast-paced, team-oriented environment.
• Bachelor’s degree in marketing, communications, business, or related field preferred.
• Willingness to become a notary and licensed real estate agent in the State of Ohio