OAPS Investigator/First Responder at Service Access & Management, Inc. – Philadelphia, Pennsylvania

Adult Protective Services Investigator – Adult Protective Services

Start your career, shift your path, or grow your impact with SAM.

Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life. With more than 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About the Adult Protective Services Investigator Role
As an Adult Protective Services Investigator within our Adult Protective Services team, this role plays a critical part in protecting vulnerable adults by responding to Reports of Need, completing investigations, and ensuring health and safety through timely assessment, collaboration, and documentation. This position is well suited for someone who is independent, compassionate, detail-oriented, and able to make sound decisions in fast-paced, high-responsibility situations.

Core Responsibilities Adult Protective Services Investigator Role

• Initiates and completes first responder, on-site assessments and evaluations triggered by Reports of Need (RONs).
• Initiates and completes investigations as outlined in RON reports.
• Communicates and collaborates effectively with the Philadelphia Corporation for Aging (PCA).
• Assesses individual needs and develops appropriate plans to ensure health and safety, including coordination with community partners when necessary.
• Accurately and timely completes all investigative documentation within SAM’s electronic systems.
• Determines appropriate responses following investigations, including medical intervention, involuntary commitment (302), or other protective actions as indicated.
• Maintains required investigator certification and complies with all applicable policies, procedures, and regulations.

What You Bring

• One year of experience as an Aging Care Manager and a bachelor’s degree that includes or is supplemented by twelve college-level credit hours in sociology, social welfare, psychology, gerontology, or a related social science; or
• Three and one-half years of experience as an Aging Case Aide and twelve college-level credit hours in sociology, social welfare, psychology, gerontology, or a related social science; or an equivalent combination of experience and training that includes twelve college-level credit hours in sociology, social welfare, psychology, gerontology, or a related social science, and
• Ability to work independently while collaborating effectively with internal and external partners, and
• Strong assessment, documentation, and decision-making skills. Valid driver’s license and reliable transportation.

Who Thrives in This Role
Individuals who are servant leaders, ethical, kind, patient, and non-judgmental; active listeners who communicate clearly and respectfully; curious, resourceful, adaptable, and committed to lifelong learning; and team builders who value collaboration and accountability tend to thrive in this role.

Employee Benefits
This role is eligible for SAM’s comprehensive Total Rewards benefits package, which includes

• No monthly premium for employee-only health insurance,
• Single-stream paid time off totaling thirty-six days plus eleven paid holidays,
• Employer matching 401(k) up to five percent,
• Recognition and wellness initiatives,
• Professional development opportunities, supportive supervision, and opportunities for career growth.

Location and Schedule
This position is based in Philadelphia, Pennsylvania. Work is primarily in-office and community-based, with travel throughout the coverage area required. Office hours are Monday through Friday, 8 AM to 5 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.