Cash Room Counter at Regent Bank – Tulsa, Oklahoma

Summary:

The Cash Room Counter position performs routine branch and cash handling duties. They process consumer and commercial checking and savings deposits and loan payments. The Cash Room Counter promotes business development by maintaining outstanding customer relations and referring customers to appropriate bank staff for new services.

Essential Duties and Responsibilities:

• Assisting customers with processing transactions, including deposits and payments, resolving complaints or account discrepancies, and answering questions.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Responsible for balancing vault and coin machine
• Packing cash and rolling coins to be stored in drawers or bank vaults.
• Keeping a clean and organized work area along with a professional appearance.
• Handling currency, transactions, and confidential information responsibly.
• Using software to track bank information and generate reports.
• Deliver exceptional customer service in person and over the phone
• Adhere to the core values of the bank
• Follow all bank financial and security regulations/procedures, including completing compliance training.
• Maintain necessary logs and reports for compliance.
• Other duties as assigned.

Education and Experience:

• High School Diploma or equivalent.
• One year of previous Consumer banking is preferred.

Knowledge/Skills/Abilities:

• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Strong verbal and written communication skills.
• Detail-oriented and able to work under pressure of deadlines.
• All candidates must complete a pre-employment background, credit, and drug screening.

Physical Requirements:

• Must exert up to 25 pounds of force occasionally and a negligible amount of force frequently.
• Must occasionally lift and move up to 25 lbs.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Sitting for long periods.

Working Conditions:

The working conditions are generally comfortable, with minimal exposure to noise, heat, dust, and other related items. All employees are required to maintain a neat and safe work area.